Hunter Osborn
Chandler,AZ
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
7
7
years of professional experience
Work History
Shift Lead
Papa John's
06.2024 - 02.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Assisted in preparing pizzas, salads, sides, and other menu items, adhering to Papa John's high standards of quality and safety.
- Processed customer payments accurately using the POS system, provided change, and balanced cash drawer at the beginning and end of shifts.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked efficiently with fellow team members to ensure timely order preparation and delivery during peak hours.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Helped with stocking supplies and ensuring proper storage of ingredients in accordance with food safety standards.
HR Associate Partner
Amazon Warehouse
10.2022 - 05.2024
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Analyzed employee feedback data to identify trends and recommend actionable improvements.
- Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Provide subject matter expertise to associates and leadership on people practices, systems, and resources
- Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
- Draft and distribute communications to associates and leaders
- Plan, coordinate and implement associate activities that create an inclusive environment
- Developed training materials for employee development programs, enhancing skills across departments.
- Led initiatives to improve workplace culture, fostering collaboration and engagement among staff members.
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA
- Ability to keep up with multiple programs to guarantee that associates are maintaining the highest levels of safety, quality, attendance, and performance.
- Experience collaborating with all support teams including Safety, Quality Assurance, Human Resources, and department AM’s to develop plans to meet business objectives as it relates to Learning.
- Facilitated employee relations by addressing concerns and mediating conflicts effectively.
Learning Trainer
Amazon
12.2021 - 10.2022
- Developed and delivered engaging training programs to enhance employee skills and performance.
- Evaluated training effectiveness through assessments and feedback, refining content for improved learning outcomes.
- Facilitated onboarding processes, ensuring new hires quickly acclimated to company culture and operations.
- Mentored junior trainers, fostering professional growth and enhancing team capabilities in delivering effective training solutions.
- Collaborated with department leaders to identify training needs and align programs with business objectives.
- Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, leading to enhanced overall workforce competency levels.
- Mentored new trainers, sharing best practices and supporting their professional growth.
Problem Solver/Process Guide/Ambassador
Amazon
01.2021 - 12.2021
- Acted as Process Assistant during admin absence
- Coordinated Daily staffing of over 60 Problem Solvers throughout entire site
- Managed Labor tracking and time coding for all Problem Solvers on Front Half Nights shift
- Responded to Problem Solver, Process Assistant and Area Manager and/ons to resolve inventory flow barriers
- Conducted ICQA (Item Control Quality Assurance) piles walk with or in place of ICQA Process Assistant
- Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed complex problems to develop effective solutions and streamline operations.
- Collaborated with cross-functional teams to enhance customer experience and resolve issues swiftly.
- Created documentation for procedures, ensuring consistency and accuracy in operations across the organization.
- Implemented process improvements that increased operational efficiency and reduced bottlenecks in workflows.
- Managed trouble tickets in order to best fix inventory barriers and ensure workflow continues regardless of item location or status
- Analyzed complex problems to identify root causes and implement effective solutions.
- Assisted leadership in identifying barriers in processing departments and provide resolution to provide each associate the greatest opportunity for experience
- Helped associates on the line by fixing their boxes and guiding them through their role for their process path.
- Worked with other problem solvers and Water Spiders (pallet delivery) to keep each line organized.
Inshop
Jimmy Johns
08.2020 - 04.2021
- Responsible for sandwich assembly for in-store and delivery orders
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greet guests and answer menu questions
- Greeted guests, promoted specials, and took orders.
- Responsible for beginning of shift food prep
- Properly store food items at end of shift
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
- Adhered to and managed tight food safety standards
- Prepared sandwiches following standardized recipes to ensure consistent quality and taste.
- Maintained cleanliness and organization of workspace to comply with health and safety regulations.
- Assist on the phone and cash register as needed
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Hostess/Busser/Cashier
Black Bear Diner
09.2020 - 12.2020
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Managed reservation systems to optimize seating efficiency during peak hours.
- Coordinated with kitchen staff to communicate guest preferences and dietary restrictions.
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Resolved guest inquiries and complaints swiftly, enhancing overall dining experience.
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for to-go orders
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reconciled cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Hostess
Benihana
03.2019 - 03.2020
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservations and seating charts, optimizing table turnover and guest flow.
- Scheduled all reservations and planned seating arrangements for lunch and dinner service
- Coordinated with kitchen and wait staff to ensure timely service during peak hours.
- Organized reservations and walk-in parties to ensure guest satisfaction.
- Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.
- Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.
- Monitored dining area for cleanliness and organization, contributing to a pleasant atmosphere.
Courtesy Clerk
Fry's Marketplace
02.2018 - 02.2019
- Packaged each customer's purchases so that they can be transported safely and easily between the store and the customer's home, bags, and boxes must be thoughtfully chosen for the size, shape, and weight of the purchases
- Displayed price check, take "return" products back to proper shelf locations
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained the front end and parking lot, assisting customers to their cars and collecting shopping carts from the parking lot
- Maintained cleanliness of store areas, adhering to safety and sanitation protocols.
- Provided each customer with a positive customer service experience and performed inventory and balance cash drawers
- Operated cash registers, processing transactions efficiently and accurately.
- Resolved customer complaints, provided information, and answered customer's questions
Education
High School Diploma -
Horizon High School
05.2019
Skills
- Computer skills
- Interpersonal skills
- Financial transaction processing
- Restaurant experience
- Technical Proficiency
- Clerical experience
- POS systems
- Administrative experience
- Employee training
- Customer service focus
- Conflict resolution
- Guest service
- Team motivation
- Workplace safety
- Staff development
- Coaching and mentoring
- Inventory management
- Quality control
- Strong verbal and written communication
Timeline
Shift Lead
Papa John's
06.2024 - 02.2025
HR Associate Partner
Amazon Warehouse
10.2022 - 05.2024
Learning Trainer
Amazon
12.2021 - 10.2022
Problem Solver/Process Guide/Ambassador
Amazon
01.2021 - 12.2021
Hostess/Busser/Cashier
Black Bear Diner
09.2020 - 12.2020
Inshop
Jimmy Johns
08.2020 - 04.2021
Hostess
Benihana
03.2019 - 03.2020
Courtesy Clerk
Fry's Marketplace
02.2018 - 02.2019
High School Diploma -
Horizon High School
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