Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Ostrout

Shelton

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Kitchen Staff Member

Roseland Apizza
05.2024 - Current
  • Improve customer satisfaction by consistently providing fresh and high-quality salads.
  • Train new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
  • Ensure timely delivery of orders through efficient assembly line organization and communication with other team members.
  • Keep supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Participate in regular team meetings to discuss areas for improvement and strategies for continued growth within the role of Kitchen Staff Member.
  • Mastered various cooking techniques, resulting in increased confidence and skill within the kitchen staff team.
  • Monitor and maintain proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.

Customer Service Representative

Apex Glass & Aluminium Products
09.2023 - 02.2024
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Reduced waste and saved company resources through careful handling of materials during transportation and installation.
  • Loaded and arranged glass and mirrors onto delivery trucks using suction cups.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for installation team such as shower door parts, mirror parts and insulated units.

Client Service Supervisor

Aveanna Heathcare
10.2021 - 09.2023
  • Participated in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
  • Managed a team of 70+ nurses, delivering high-quality customer service.
  • Demonstrated a thorough knowledge and adherence to company policies and procedures. This included HIPPA policies/trainings.
  • Maintained an active involvement in issues of cost containment; eectively utilizes nurses when assigning cases.
  • Demonstrated an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
  • Demonstrated an active and positive role in evaluating sta performance.
  • Maintained an excellent rapport with patients and caregivers and eectively promotes harmonious interpersonal relationships.
  • Generated over $80,000 in revenue with First Billable Shifts at the end of the

2nd quarter in my 1st year of employment.

  • Assisted in provision of orientation and training for new sta members.
  • Managed and maintained stang schedule according to branch location guidelines.
  • Coordinated shift back-ll activities in the event of caregiver tardiness or absences.

Warehouse Associate/Team Leader

Pangea Trading
12.2018 - 09.2021
  • Supervised and lead a team of warehouse personnel to ensure smooth operations.
  • Trained new employees on warehouse procedures, safety protocols, and equipment operation.
  • Implemented and enforced safety guidelines and procedures to maintain a secure working environment.
  • Maintained records of inventory, shipments, and warehouse activities for reporting purposes.
  • Collaborated with management to optimize warehouse eciency and meet organizational goals.
  • Assigned tasks and priorities to team members based on workow and deadlines.
  • Unloaded incoming shipments from trucks or containers.
  • Sorted received items based on predetermined criteria such as size, type, or destination.
  • Identied discrepancies between inventory records and physical counts and investigating the causes.
  • Selected appropriate packaging materials based on the type and size of items being shipped.
  • Followed established quality control procedures to maintain product integrity.
  • Filed and organized shipping and receiving documents for future reference.
  • Collaborated with other departments, such as purchasing, sales, and customer service, to coordinate shipping and receiving activities.
  • Provided feedback and suggestions to management for enhancing eciency and productivity.

Education

Plainfield High School
Central Village, CT
06.2018

Skills

    Organization and Cleanliness

    Cleaning and sanitizing

    Safe food storage

    Ingredient Preparation

    Customer Service

    Purchasing strategies

    Ordering parts

    Warehouse Operations

    Call Management

    Product Knowledge

Timeline

Kitchen Staff Member

Roseland Apizza
05.2024 - Current

Customer Service Representative

Apex Glass & Aluminium Products
09.2023 - 02.2024

Client Service Supervisor

Aveanna Heathcare
10.2021 - 09.2023

Warehouse Associate/Team Leader

Pangea Trading
12.2018 - 09.2021

Plainfield High School
Hunter Ostrout