Hunter Peterson
Campbell,TX
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives. Seeking to secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company mission.
Overview
10
10
years of professional experience
Work History
Service Manager
Patriot Pool and Spa
05.2024 - Current
- Scheduled, coordinated, and optimized routes for a team of Service Technicians, Lead Technicians, Trainers, and Supervisors, totaling 28 team members.
- Provided excellent customer service to all customers and internal stakeholders.
- Provided quick and clear communication both internally and with customers through phone calls, emails, and messaging applications.
- Relationship manager for customers and provided solutions to resolve escalated customer complaints.
- Managed staffing decisions by hiring, onboarding, and termination of employment for service team.
- Managed service team schedule, including vacation and sick time (PTO).
- Managed business profitability by growing pool count, setting revenue goals and achieved gross margin goals quarterly.
- Provided price quotes to new service customers and existing customers.
- In real time updated customer accounts to document all communications ensuring customer satisfaction for the future.
- Held weekly team meetings to ensure my team was up to date on all training, policies, and upcoming changes.
Field Supervisor
Patriot Pool and Spa
01.2022 - 05.2024
- Trained and mentored, new hires and co-workers on policies and procedures while providing leadership and direction to all employees.
- Provided quality customer service to all clients.
- Demonstrated a talent for communicating with customer complaints swiftly and effectively
- Navigated applications to input all inventory, tickets, and notes into company systems.
- Ran administrative updates to faculty as needed.
- Managed the department in the manager's absence.
- Supervised field operations teams to complete projects within established timelines.
Service Technician
Patriot Pool and Spa
05.2021 - 01.2022
- Tested all pool water chemistry levels and ensured proper pool chemistry at each pool.
- Performed the cleaning service for each pool on my daily route.
- Navigated applications to input all inventory, notes, water readings, and documented my visits with photos.
- Performed regular truck inspections and notified mechanic of any issues.
- Turned in alerts to office for repairs needed to drive revenue of the repair department and resolve customer concerns with their pool.
- Explained diagnostic findings to customers and outlined repair or service options.
- Cleaned a route of 60 pools weekly, while maintaining customer relationships and satisfaction.
Filler/Catwalk
NCH Mohawk Labs
08.2019 - 05.2021
- Conducted inventory and cycle counts.
- Learned necessary computer software and equipment.
- Printed, prepped, and filled customer orders according to label.
- Understood and operated scan gun to move inventory within warehouse.
- Manufactured 50-thousand-gallon batches of chemicals using computer systems.
- Ensured a safe working environment by enforcing safety protocols and participating in regular hazard assessments.
- Improved production efficiency by streamlining filler processes and implementing new techniques.
Assistant Manager
Hibbett Sports
05.2018 - 08.2019
- Maintaining merchandise and a store visual plan.
- Worked closely with store manager to lead staff.
- Overseeing retail inventory ensuring product quality and availability.
- Diligently organized and handled paperwork including scheduling and hiring.
- Conducted interviews for future employees.
Retail Associate
Buckle
11.2017 - 05.2018
- Approached, acknowledged and assisted customers promptly; handling multiple customers effectively.
- Assessed and met customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
- Shared information on store events, promotions, and activities with customers.
- Promptly and accurately processed transactions.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Teacher
Leaps and Bounds Daycare
05.2017 - 08.2017
- Supervised and monitored the safety of children in my care.
- Organized activities or implemented a curriculum that allowed children to learn and explore interests.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Kept records of children's progress, routines, and interests.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Shift Leader
Simple Simons Pizza
06.2015 - 05.2017
- Supervised entire crew.
- Oversaw all work stations in day-to-day operations.
- Customer service and resolving customer complaints.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Nursing Degree -
Tulsa Community College
Tulsa, OK08.2019
Biology Degree -
Oklahoma State University
Stillwater, OK12.2017
High School Diploma -
Kellyville High School
Kellyville, OK05-2017
Skills
- Management
- Advanced Computer Literacy
- Administrative Experience
- Dependability
- Project Management
- Adaptive Team Player
- Energetic Work Attitude
- Effective Multi Tasker
- Strong Communication Skills
- Detail Orientated
- Positive Attitude
- Team Leadership
- Resolution Specialist
Timeline
Service Manager
Patriot Pool and Spa
05.2024 - Current
Field Supervisor
Patriot Pool and Spa
01.2022 - 05.2024
Service Technician
Patriot Pool and Spa
05.2021 - 01.2022
Filler/Catwalk
NCH Mohawk Labs
08.2019 - 05.2021
Assistant Manager
Hibbett Sports
05.2018 - 08.2019
Retail Associate
Buckle
11.2017 - 05.2018
Teacher
Leaps and Bounds Daycare
05.2017 - 08.2017
Shift Leader
Simple Simons Pizza
06.2015 - 05.2017
Nursing Degree -
Tulsa Community College
Biology Degree -
Oklahoma State University
High School Diploma -
Kellyville High School
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