Year in the workforce
Hunter Poulin
Sabattus,ME
Summary
Highly driven college graduate successful at implementing strategic approaches to drive customer satisfaction and uphold company policies. Recognized for performance excellence in operations and customer care. Successful at motivating, training and learning company processes.
Overview
13
13
10
10
Years in healthcare related positions
8
8
Years in the restaurant industry
Work History
General Manager
HBD Portland LLC
Portland, ME
06.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Scheduled staffing levels according to expected business volume on a daily basis.
PSR/Insurance Coordinator/Inmate Coordinator
Southern Maine Oral And Maxillofacial Surgery
Windham, ME
11.2022 - 07.2023
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
Education
Associate of Science - Human Services
Central Maine Community College
Auburn05-2024
Associate of Applied Science - General Studies
Central Maine Community College
Auburn, ME05-2018
High School Diploma -
Lake Region High School
Naples, ME06-2015
Skills
- Customer Relationship Management
- Process Automation
- Staff Supervision
- Expense Control
- Schedule Management
- Quality Management
- Medical Transcription
- Clinical Documentation
- HIPAA Regulations
- Transcription
- Effective reporting capabilities
- Effective Communication
- Health Information Systems
- Daily facility operations
References
References available upon request.
Timeline
General Manager
HBD Portland LLC
06.2023 - Current
PSR/Insurance Coordinator/Inmate Coordinator
Southern Maine Oral And Maxillofacial Surgery
11.2022 - 07.2023
Associate of Science - Human Services
Central Maine Community College
Associate of Applied Science - General Studies
Central Maine Community College
High School Diploma -
Lake Region High School
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