Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Queen

Clermont,FL

Summary

Knowledgeable and dedicated customer service professional with working experience in the retail industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Accustomed to managing shipping and receiving operations in warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity.

Overview

13
13
years of professional experience

Work History

Project Coordinator

Pella Windows
06.2023 - Current
  • Effectively managed and maintained the backlog, ensuring it remained under 20% at all times.
  • Adhered to installation schedules, completing tasks within 48 hours of purchase.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Developed training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

Signature Service Representative

Renewal By Anderson
06.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Managed coordination between measurement appointments, installation dates and post service work to an average of 400 clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

P/T Administrative Manager / Vet Technician

Pet Alliance Of Greater Orlando 407-448-7288
06.2021 - 05.2022
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained CRM database with customer updates and report generation.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both veterinarians and customers.

F/T Retail Manger

Winey Wench Of Orlando - 321-229-1412
03.2015 - 06.2021
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Trained and developed new employees for ease of transition into team.
  • Created visual store strategy based on market trends.

Office Administrator /Support Technician

Device Doctorz - 914-755-5615
01.2012 - 03.2015
  • Interacted with customers by phone, email or in-person to provide information.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Applied advanced analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

Education

Business Management Certification Course

Rollins College
Winter Park, FL
04.2015

High School Diploma -

Ocoee High School
Ocoee, FL
05.2014

Skills

  • Exceptional customer service
  • Product and service sales
  • Warehouse Coordination and Support
  • Problem-solving
  • Productivity and Time Management
  • Computer Proficiency and Microsoft Office
  • Staff Management

Timeline

Project Coordinator

Pella Windows
06.2023 - Current

Signature Service Representative

Renewal By Anderson
06.2022 - 06.2023

P/T Administrative Manager / Vet Technician

Pet Alliance Of Greater Orlando 407-448-7288
06.2021 - 05.2022

F/T Retail Manger

Winey Wench Of Orlando - 321-229-1412
03.2015 - 06.2021

Office Administrator /Support Technician

Device Doctorz - 914-755-5615
01.2012 - 03.2015

High School Diploma -

Ocoee High School

Business Management Certification Course

Rollins College

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Hunter Queen