Summary
Overview
Work History
Education
Skills
Timeline
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Hunter Reich

Lemont Furnace,PA

Summary

Dynamic and reliable team member with extensive experience at retail and fast food restaurants, excelling in customer service and food safety practices. Also with basic and intermediate IT/Computer skills and help desk microsoft IT knowledge. Proven ability to enhance customer satisfaction through efficient multitasking and effective problem-solving. Recognized for implementing streamlined workflows that improved team collaboration and operational efficiency. Fast learning, trustable, and reliable hard worker.

Overview

12
12
years of professional experience

Work History

Cafe Team Member

Speedway Cafe
07.2025 - 08.2025
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
  • Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
  • Ensured timely food preparation during peak hours by prioritizing tasks efficiently within the kitchen area.
  • Implemented new procedures for increased efficiency in cafe operations, resulting in streamlined workflows and improved teamwork among staff members.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming cafe environment.
  • Trained new hires on company policies, menu offerings, and best practices for customer service excellence.
  • Addressed customer concerns promptly, demonstrating excellent problem-solving skills to ensure satisfaction.
  • Collaborated with team members to maintain efficient daily operations and exceed sales goals.
  • Maintained a safe work environment by adhering to health code regulations and following proper sanitation guidelines.
  • Prepared high-quality food and beverages, ensuring consistent taste and presentation.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with smile and provided helpful suggestions.
  • Processed customer orders and accurately entered into order system.
  • Processed sales transactions using POS system.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Team Member

Sheetz
06.2024 - 07.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cashier

Gabe's Department Store
03.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Online Order Team Member

Walmart
09.2022 - 01.2024
  • Maintained productive, efficient approach to all tasks.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Improved reporting accuracy, implementing new data management system.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Enhanced brand visibility, orchestrating participation in industry events and conferences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.

IT Help Desk Technician

LVTech LLC
08.2021 - 04.2023
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
  • Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
  • Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Assisted in development of system security protocols.
  • Helped streamline repair processes and update procedures for support action consistency.

Copier Service Technician

Ford Office Technologies
09.2019 - 02.2022
  • Provided expert consultation to clients regarding copier maintenance and best practices.
  • Proactively identified potential issues during routine maintenance visits, preventing costly future breakdowns.
  • Consistently exceeded performance targets in terms of completed repairs and customer satisfaction ratings.
  • Increased first-time fix rates by utilizing advanced troubleshooting techniques.
  • Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
  • Delivered exceptional customer service through professionalism and attention to detail in all interactions.
  • Implemented innovative solutions to recurring problems, enhancing overall system reliability.
  • Enhanced client relationships with timely communication and status updates on repairs.
  • Spearheaded the implementation of new diagnostic tools, increasing efficiency in identifying copier issues.
  • Developed comprehensive documentation for internal use, streamlining the troubleshooting process for technicians.
  • Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
  • Evaluated new products and provided feedback to manufacturers regarding performance and suggested improvements.
  • Streamlined service processes for faster response times and increased productivity.
  • Collaborated effectively with team members to manage complex repair projects.
  • Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Assisted customers with technical support inquiries.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Restored data on computers and office machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Demonstrated increased knowledge of company products and equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Documented changes and actions in computer-based tracking system.
  • Facilitated maintenance team training procedures to align with company standards.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Associate

Tractor Supply Company
11.2020 - 07.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased sales revenue with strategic product placement and promotional displays.
  • Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
  • Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
  • Collaborated with team members to optimize store operations and improve overall efficiency.
  • Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Produce Associate

Martin's Food Market
04.2015 - 01.2019
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Blocked produce and culled damaged or spoiled pieces.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
  • Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
  • Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Streamlined restocking processes with effective communication between staff members regarding product needs and availability.
  • Sorted and packaged produce items to prepare for shipments.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Team Member

Arby's
01.2014 - 11.2014
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
  • Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.
  • Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
  • Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
  • Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of the dining area.
  • Supported team morale through active participation in training sessions, sharing best practices, and fostering a positive work atmosphere.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
  • Improved order accuracy by attentively listening to customer requests and promptly addressing any concerns or modifications.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Exceeded customer expectations through swift response times to special requests or menu inquiries, ensuring a pleasant dining experience for all patrons.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Processed orders on POS system and accepted cash and charge payments.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Made change and returned correct cash and coin to patrons.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Computer Technology IT

Westmoreland County Community College
Youngwood, PA
05-2019

Skills

  • Reliability and punctuality
  • Cash handling proficiency
  • Order taking accuracy
  • Barista expertise
  • Product presentation
  • Professionalism and etiquette
  • Food safety practices
  • Point of sale systems
  • Excellent work ethic
  • Quick learner
  • Customer service
  • Cleaning and organization
  • Customer assistance
  • Cleaning and sanitation
  • Efficient multitasking
  • Cash handling
  • Accuracy and efficiency
  • Kitchen support
  • Food preparation
  • Food safety
  • Product knowledge
  • Customer focused
  • Resourceful
  • Inventory monitoring
  • Order accuracy
  • Phone orders
  • Inventory
  • Order processing
  • Food safety and sanitation
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Decision-making skill
  • Friendly and outgoing
  • Dependable and reliable
  • Inventory control
  • Store maintenance
  • Coaching and mentoring
  • Accurate money handling
  • Visual merchandising
  • Stock management
  • Store opening and closing
  • Detail-oriented
  • Goal setting
  • Decision-making
  • IT troubleshooting
  • Customer support
  • Network administration
  • Information security
  • Performance optimization
  • Network security
  • System architecture
  • System performance
  • Network management
  • Mobile application development
  • Software development
  • Troubleshooting
  • Excellent communication
  • IT service management
  • Test planning and documentation
  • Multitasking
  • Active listening
  • Technical analysis
  • System maintenance
  • Analytical thinking
  • Written communication
  • Attention to detail
  • Organizational skills
  • Multitasking Abilities
  • Quality assurance
  • Team building
  • Product development
  • Project documentation
  • Data management
  • Self motivation
  • Interpersonal skills
  • Adaptability and flexibility
  • Team collaboration
  • Effective communication
  • Teamwork and collaboration
  • Problem-solving abilities
  • Reliability
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • System testing
  • Adaptability
  • Friendly, positive attitude
  • Time management
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Organization and time management

Timeline

Cafe Team Member

Speedway Cafe
07.2025 - 08.2025

Team Member

Sheetz
06.2024 - 07.2025

Cashier

Gabe's Department Store
03.2023 - 05.2024

Online Order Team Member

Walmart
09.2022 - 01.2024

IT Help Desk Technician

LVTech LLC
08.2021 - 04.2023

Associate

Tractor Supply Company
11.2020 - 07.2021

Copier Service Technician

Ford Office Technologies
09.2019 - 02.2022

Produce Associate

Martin's Food Market
04.2015 - 01.2019

Team Member

Arby's
01.2014 - 11.2014

Computer Technology IT

Westmoreland County Community College

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Hunter Reich