Adaptable and relationship-driven individual with experience in business, construction, and customer service. Skilled at building trust, supporting growth, and tailoring solutions to client needs. Recognized for effective organization, quick learning, and delivering quality results in both client-facing and hands-on project roles.
Overview
9
9
years of professional experience
Work History
Sales Representative/technician
Guardian Chimney Solutions
08.2019 - 04.2025
Delivered accurate client estimates using detailed data and visuals, ensuring clarity and trust in presentations.
Prepared and presented professional proposals, showcasing company products and services to meet diverse client needs.
Built and maintained strong relationships with homeowners, renters, buyers, and realtors — driving repeat and referral business.
Resolved client concerns with patience and empathy, de-escalating conflicts and preserving satisfaction.
Consistently introduced fresh strategies and tactics to keep company offerings competitive and aligned with industry trends.
Mason
Guardian Chimney Solutions
08.2016 - 08.2019
Performed skilled masonry work including bricklaying, stonework, tuckpointing, and mortar repair for chimneys and fireplaces.
Restored and rebuilt chimney structures to meet safety codes and improve functionality, appearance, and longevity.
Conducted inspections and diagnostics to identify structural issues, water damage, or deterioration, and recommended repair solutions.
Operated hand tools, power tools, and scaffolding equipment safely in compliance with OSHA and company standards.
Collaborated with team members to complete complex restoration projects efficiently and on schedule.
Communicated with homeowners and property managers to explain repair processes, provide updates, and ensure client satisfaction.
Maintained a clean and organized worksite while adhering to safety and quality standards.
Shipping and Customer Care Coordinator
Quality Plants Online
05.2016 - 12.2016
Oversaw daily shipping operations, ensuring accurate and timely fulfillment of customer orders.
Managed inventory flow to provide accurate updates for buyers.
Ensure efficient product packaging and delivery.
Responded to customer inquiries via phone and email, resolving issues and de-escalating concerns
Collaborated with the packaging lead to set daily goals, troubleshoot workflow challenges, and ensure smooth operations.