Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hunter Rogers

Georgetown,DE

Summary

Resilient Emergency Communications Specialist known for high productivity and efficient task completion. Skilled in crisis communication, emergency response coordination, and technology-driven dispatch systems. Excel in stressful situations using critical thinking, adaptability, and clear communication to navigate complex emergencies effectively. Committed to continuous learning and teamwork to enhance safety and response outcomes.

Experienced in emergency communications with background in handling high-stress situations, crisis management, and quick decision-making. Strengths include exceptional ability to multi-task, outstanding interpersonal skills, and adeptness in using modern communication technologies. Have made impactful contributions to the workplace by improving response times and coordinating efficient emergency responses. In addition, I have served as Supervisor on D-shift on multiple occasions when the Shift Supervisor was off or on vacation.

As a Trainer with background in Emergency Communications as well as the Fire Service in Sussex County, I possess the strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate and implement training regiments as outlined in Sussex County SOPs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Emergency Communications Specialist II/Trainer

Sussex County Emergency Operations
Georgetown, DE
08.2015 - Current
  • Receive emergency calls from citizens, create calls via CAD by including all pertinent information in the call to ensure the proper emergency response is sent.
  • Dispatch and monitor multiple radio channels as they correspond with incoming 9-1-1 calls.
  • Assist in the preparation of pertinent reports and other required documentation, as a Trainer.
  • Conduct research and provide technical assistance related to communications operations, as needed.
  • Maintain knowledge of current technology, protocols, and procedures used in emergency communications operations.
  • Troubleshot equipment malfunctions and reported issues to appropriate personnel for repair or replacement.
  • Respond promptly to inquiries from the public regarding department services, policies, and procedures.
  • Member to several internal committees that are in place to improve and expand operations in the Center.

First Assistant Chief

Georgetown Fire Company
Georgetown, DE
01.2009 - Current
  • Coordinated, supervised, and evaluated the activities of subordinate personnel.
  • Developed, implemented, and monitored fire prevention programs.
  • Established training objectives for department members in areas such as hazardous materials operations and emergency medical services.
  • Oversaw the daily operation of assigned facilities to ensure safety compliance with applicable laws and regulations.
  • Conducted periodic inspections of all fire stations to assess equipment condition and operational readiness.
  • Monitored budget expenditures related to personnel, supplies, and equipment to ensure fiscal responsibility.
  • Reviewed incident reports for accuracy and completeness prior to submission for review by higher-level administrators or outside agencies.
  • Created policies, procedures, standards, and protocols related to fire suppression operations and emergency response.
  • Ensured compliance with state laws regarding firefighter certification requirements.
  • Provided guidance on career development opportunities within the department.
  • Maintained a comprehensive knowledge of current trends in firefighting technology.
  • Advised senior management on strategic planning initiatives related to organizational growth.
  • Represented the department at community events designed to promote awareness of fire safety measures.
  • Oversaw station efforts to continuously deliver timely and quality responses in areas of fire and public safety administration.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Collaborated with Hazmat to clean up chemical and oil spills.
  • Responded to fire and emergency alarms and evaluated emergency to direct company operations.
  • Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
  • Elevated assigned fire station into top-performer in area, resulting in honors, awards and accolades.
  • Managed staffing, recruitment, interviewing and selection of potential team members in alignment with station needs.
  • Prepared records and reports of company responses to fires or other emergencies.

Education

High School Diploma -

Sussex Central High School
Georgetown, DE
05-2012

Skills

  • Geographical knowledge
  • Technical aptitude
  • Confidentiality understanding
  • Professional Demeanor
  • Coaching and Mentoring
  • Adaptability and Flexibility
  • Computer-aided dispatching
  • Team Collaboration
  • Incident documentation
  • Information Gathering
  • Call prioritization
  • Call Routing
  • Stress Tolerance
  • Active Listening
  • Prioritizing Situations
  • Cross-Departmental Teamwork
  • Critical Thinking
  • 911 System Information Databases
  • Information Relay
  • Information Security
  • Emergency Response Procedures
  • Radio Frequencies Monitoring
  • Rapid Needs Assessment
  • Good Judgment
  • CPR and First Aid
  • Data Entry
  • Decision-Making
  • Documentation And Reporting
  • Situational Awareness
  • Providing Clear Directions
  • Team Leadership
  • Secure sensitive information
  • Excellent Communication
  • Multitasking Abilities
  • Problem-solving aptitude
  • Problem-Solving
  • Resource Coordination
  • Telephone Etiquette
  • Dispatch Coordination
  • Listening Skills
  • Communications Training Officer

Accomplishments

Dispatcher of the Year, 2018

Fireman of the Year, 2019

Certification

EMD

EPD

EFD

Timeline

Emergency Communications Specialist II/Trainer

Sussex County Emergency Operations
08.2015 - Current

First Assistant Chief

Georgetown Fire Company
01.2009 - Current

High School Diploma -

Sussex Central High School

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Hunter Rogers