Hi, I’m
Hunter Salch
Rosebud,TX
Summary
Operations-driven customer service professional with strong experience in retail, logistics, and e-commerce. Trusted with day-to-day responsibilities that support store performance, customer satisfaction, and workflow efficiency. Known for solving problems quickly, handling high customer volume, and maintaining accuracy under pressure. Combines automotive parts expertise with real-world business ownership, including shipping systems, inventory control, and customer support. Experienced in using AI tools and web platforms to improve efficiency and communication. Known for honesty, reliability, and long-term commitment in every role.
Overview
7
years of professional experience
Work History
Fall's Farm And Auto Supply, LLCLott, TX
Customer Service Officer
10.2021 - Current
Job overview
- Serve high volume of retail and commercial customers daily, maintaining fast turnaround and consistent accuracy under pressure
- Manage constant phone traffic, quotes, and orders while keeping service fast and organized
- Take lead on solving complex issues, including sourcing hard-to-find parts and preventing delays
- Keep daily store operations running smoothly by stepping in where needed and preventing slowdowns
- Maintain organized inventory and restocking processes to support consistent sales flow
- Reduce errors by verifying part compatibility before sale, minimizing returns and customer issues
- Train and guide new employees on systems, expectations, and workflow
- Step into leadership responsibilities as needed to support overall store performance
- Build repeat customer relationships through reliable, consistent service
- Maintain trust with customers and team through consistent honesty and follow-through
- Trusted to handle responsibility independently without supervision
Perfect Package OnlineRosebud, TX
Owner/Operator
06.2020 - Current
Job overview
- Built and operate an e-commerce business focused on STEM robotics kits
- Manage full order lifecycle: sourcing, inventory, fulfillment, and delivery
- Coordinate shipping using FedEx, Shippo, and ShipStation to ensure reliable delivery timelines
- Handle customer issues directly, maintaining trust and repeat business
- Ensure orders are fulfilled accurately and shipped on time to protect customer experience
- Use AI tools (ChatGPT) to improve customer communication and workflow efficiency
- Maintain and manage website using WordPress and WooCommerce
- Configure and manage Cloudflare and hosting settings through Hostinger
- Optimize packaging, shipping costs, and fulfillment systems to protect margins
- Maintain accurate tracking, communication, and customer records
- Uphold strong customer trust through honest communication and dependable service
Pollito RicoMarlin, TX
Cook Manager
07.2021 - 10.2021
Job overview
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Taqueria El JaliscienseLott, TX
Open Position
08.2020 - 03.2021
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Communicated closely with servers to fully understand special orders for customers.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Domino's PizzaTemple, TX
Pizza Maker
11.2020 - 01.2021
Job overview
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Longhorn Truss, LLCLott, TX
Shop Employee
09.2019 - 02.2020
Job overview
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Checked in and stocked inventory throughout facility.
- Fabricated trusses to exact company standards and customer specifications.
- Placed connector plates at truss joints and hammered into place.
- Rolled machines over truss to embed plates and used finish press to complete secure assembly.
- Completed quality work using wood, metal and other materials.
- Used saws and other power tools safely and without incident.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
HomeschoolTexas, Oregon
High School Diploma
10.2020
Skills
- Customer Service & Customer Retention
Operations & Workflow Efficiency - Shipping & Logistics (FedEx, USPS, Shippo, ShipStation)
Inventory Management & Stock Control - Problem Solving Under Pressure
- Order Processing & Phone Support
- E-Commerce Operations & Fulfillment
- Automotive Parts Lookup & Cross-Referencing
- Team Support & Employee Training
- AI Tools for Workflow & Communication (ChatGPT)
Website Maintenance (WordPress, WooCommerce, Cloudflare, Hostinger) - POS Systems & Cash Handling
- Process Improvement & Systems Optimization
- Attention to Detail & Accuracy
- Reliability, Integrity, and Accountability
E-commerce
E-COMMERCE & SYSTEMS EXPERIENCE Hands-on experience in online sales, logistics, and customer communication. Strong familiarity with shipping systems, website management, and AI tools used to improve efficiency and accuracy in operations.
Additional Information
- Strong work ethic and reliability
- Honest and dependable in all responsibilities
- Loyal and committed to the success of the team and business
- Fast learner with attention to detail
- Focused on long-term growth, trust, and consistency
Timeline
Customer Service Officer
Fall's Farm And Auto Supply, LLC
10.2021 - Current
Cook Manager
Pollito Rico
07.2021 - 10.2021
Pizza Maker
Domino's Pizza
11.2020 - 01.2021
Open Position
Taqueria El Jalisciense
08.2020 - 03.2021
Owner/Operator
Perfect Package Online
06.2020 - Current
Shop Employee
Longhorn Truss, LLC
09.2019 - 02.2020
Homeschool
High School Diploma