Hunter Schramme
New Braunfels,Texas
Summary
Senior Customer Success Manager who supports renewals, onboarding, and product adoption across high-value accounts. Uses health metrics, client check-ins, and cross-functional partnership to identify churn risk, resolve issues early, and guide customers to stronger product use. Connects feedback to action and helps improve retention and satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Customer Success Manager
LiveEasy
07.2023 - Current
- Supported customer success initiatives to improve client satisfaction and retention.
- Tracked customer health metrics and completed regular check-ins to address issues early and maintain customer engagement.
- Served as main contact for high-value clients, building strong relationships and meeting client needs.
- Led onboarding sessions for new clients, supporting smooth transitions and effective product adoption.
- Created and delivered training programs to teach customers product features and best practices, improving usage.
- Ran quarterly business reviews with clients to assess performance and align future goals and initiatives.
- Partnered with cross-functional teams to assess customer needs and deliver tailored solutions that increased product adoption.
- Identified process improvement opportunities within customer success team to improve efficiency and productivity.
- Trained and supported junior customer success team members, strengthening skills and supporting a collaborative work environment.
- Shared customer feedback with product team to help prioritize features that add value for users.
- Utilized Microsoft Office, Google Workspace, Slack, Zoom, Salesforce, and Salesloft to enhance productivity and communication.
Property Manager
Aggieland Properties
06.2022 - 07.2023
- Supported management of residential properties, maintaining strong tenant satisfaction and retention.
- Handled lease negotiations and renewals, securing competitive terms aligned with market standards.
- Simplified tenant onboarding steps to improve efficiency and tenant experience.
- Delivered responsive customer service by addressing tenant inquiries and resolving complaints promptly.
- Worked with maintenance staff and contractors to address tenant concerns quickly and effectively.
- Completed regular property inspections and maintenance checks to support safety compliance and property value.
- Used property management software to improve operations, communication, and tracking of maintenance requests for stronger tenant engagement.
- Built working relationships with vendors and service providers to improve operational efficiency and service quality.
- Assisted with eviction processes in line with legal regulations, maintaining fair and respectful handling.
- Helped manage property transitions to support smooth integration and consistent service quality.
- Improved online visibility through social media and property listing platforms to drive more property exposure and tenant inquiries.
Customer Success Manager
Atmosphere TV
11.2020 - 05.2022
- Supported customer health scoring efforts to identify at-risk accounts early and trigger retention actions.
- Managed renewal workflows to reduce churn and support smooth client transitions, improving overall satisfaction.
- Conducted regular client check-ins to review goals, provide support, and collect feedback for ongoing improvement.
- Partnered with cross-functional teams to resolve client needs and deliver successful onboarding experiences.
- Built strong relationships with key stakeholders to strengthen loyalty and support long-term partnership success.
- Served as primary contact for escalations, resolving issues quickly and preserving customer trust.
- Worked with sales team to align customer success activities with revenue growth goals.
- Coordinated with marketing on targeted campaigns that re-engaged inactive customers and improved retention.
- Shared best practices with customers to improve operational efficiency.
Education
Master of Science (MS) - Sports Business
New York University
New York, United States12-2014
Bachelor of Science (BS) - Sport Management
Texas A&M University
College Station, United States05-2013
Skills
- Customer health metrics
- Retention strategies
- Client engagement and support
- Relationship management
- Cross-functional collaboration
- Data analysis
- Process improvement
- Problem solving
- Training development
- Employee training
- Team leadership
- Communication skills
Additional Professional Experience
Superintendent | Schramme Construction | March 2019 - November 2020
Transaction Coordinator | Canvas Properties | August 2017 - March 2019
Director of Logistics | Aggieland Properties | July 2016 - August 2017
Inside Sales Representative | M&S Technologies | Jan 2015 - December 2015
Timeline
Senior Customer Success Manager
LiveEasy
07.2023 - Current
Property Manager
Aggieland Properties
06.2022 - 07.2023
Customer Success Manager
Atmosphere TV
11.2020 - 05.2022
Master of Science (MS) - Sports Business
New York University
Bachelor of Science (BS) - Sport Management
Texas A&M University