Hunter Schueller
Saint Cloud,MN
Summary
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Key Account Representative
Anderson Trucking Services Inc.
03.2023 - Current
- Strengthened relationships with key clients by providing excellent customer service and timely communication.
- Increased account retention by consistently exceeding client expectations and resolving issues promptly.
- Managed a portfolio of accounts, ensuring high levels of satisfaction and maintaining strong relationships.
- Collaborated with internal teams to develop strategic plans for growing accounts and increasing revenue.
- Analyzed sales data to identify trends and opportunities for growth within the key account base.
- Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
- Provided valuable insights into customer needs, preferences, and purchasing habits, informing product development and marketing initiatives for better results.
- Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
Server
VFW Post 6992
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Customer Service Manager
Scheels All Sports
05.2018 - 03.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Barista
Caribou
12.2015 - 08.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Associate of Arts -
Saint Cloud State University
Saint Cloud, MN05.2022
Skills
- Relationship Management
- Performance Monitoring
- Active Listening
- Effective Communication
- One Call Resolution
- Handling Escalations
- Project Management
- Talent Development
- Workflow Management
- Training and Mentoring
- Strategic Planning
- Decision Making
Accomplishments
I was awarded the Cahier of The Year title for 2021 for the Scheels in St. Cloud MN. This was a very prestigious award and was selected by the store leader and all assistant store leaders. This was based off the performance of the associate and how they bettered the store and position.
Timeline
Key Account Representative
Anderson Trucking Services Inc.
03.2023 - Current
Server
VFW Post 6992
01.2023 - Current
Customer Service Manager
Scheels All Sports
05.2018 - 03.2023
Barista
Caribou
12.2015 - 08.2019
Associate of Arts -
Saint Cloud State University
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