Hunter Simms
Forest,VA
Overview
11
11
years of professional experience
Work History
Flagship Branch Manager
Enterprise Mobility Inc.
Lynchburg, VA
02.2023 - Current
- Direct daily operations of the branch with the goal of peak operational efficiency. Areas of focus include but are not limited to: Customer service, human resources, sales and marketing activities (corporate accounts, insurance agencies, autobody shops, and dealerships)
- Proudly leading one of the top-performing customer service teams in our City, based on 3- and 6-month averages. Our 'City' contains 27 total branches
- Instrumental in promoting 4 direct reports to 'Level 2' positions through development and training at my current operation
- Lead training sessions related to profit and loss financial statement reviews, sales development, customer service skills, and overall business acumen related to processes and plans that we rely upon to meet performance goals
- Conduct performance reviews (monthly and yearly)
- Lead morning and midday huddles
- Assist in the interview process and make hiring decisions
- Collected overdue billable' accounts receivables
- Utilize underwriting skills, enhancing collection efforts and strengthening relations with our risk department
- Follow progressive discipline principles to manage behavior and document all instances of misconduct when necessary
- Graduate of GP21 Leadership Academy. Discussions, presentations, and projects centered around the book titled: Extreme Ownership by Jocko Willink and Leif Babin
Flagship Branch Manager
Enterprise Mobility
Roanoke, VA
08.2022 - 01.2023
- Contributed to 2 promotions during my stint
- This location (at the time) was the largest Enterprise non-airport location in our group (excludes Northern, Va)
- Conducted interviews with potential management trainee and auto detailer candidates—making final decision on who we hire/reject
- Carried out significant event logs with employees for conduct-related issues
- Nine employees who directly reported to me
- Responsible for being the point of contact for our area (second-in-line) when our area manager was absent
- Resolved and collected accounts receivables
- Trained and coached sales, customer service, marketing, and business management skills
- Directed logistical movements
- Created and delivered presentations—ex: gave a presentation to our Area Manager with all other Branch Managers in attendance that summarized FY22 performance and provided an outlook for FY23
- Secured and maintained relationships with body shops, corporate accounts, and maintenance providers
Branch Manager
Enterprise Mobility
Abingdon, VA
03.2021 - 07.2022
- Managed our office and team in Waynesboro, VA from March 2021 until November 2021
- While managing our Waynesboro location, received an award for highest operating profit for fiscal year 2021 (within our region)
- Earned a promotion and relocated to our office in Abingdon, VA where I managed that location, and added on a satellite location in Richlands, VA
- In three of the eight months managing Abingdon, this operation ranked #1, #4, and #13 in customer service within the state of VA (roughly 130 operations-excluding Northern, VA)
- Increased operating profit each month in comparison to MTD previous fiscal year
- Successfully coached and trained all 3 customer facing employees to multiple elite events (high-performers) and consecutive months of qualification on their performance matrix
- Tracked timecards, enacted performance reviews, and maintained communication with all 9 employees who directly reported to me
- Increased efficiency and drove branch revenue by creating a cohesive, team-first environment where we all worked towards common goals
- Designed sales and service strategies to improve revenue and drive complete customer satisfaction
- Managed current corporate clients and built new relationships to generate additional revenue
- Maintained constant contact with insurance companies to ensure accounts receivables were being paid
- Implemented plans and processes that prioritized communication and efficiency, to ensure daily responsibilities were assigned and completed
- Provided one-on-one performance reviews once a month with each employee where we discussed goals, areas of improvements, and addressed concerns or issues that required attention
Assistant Branch Manager
Enterprise Mobility
Charlottesville, VA
09.2020 - 03.2021
- Monitored daily operations of the branch including sales, customer service, inventory control.
Management Assistant
Enterprise Mobility
Charlottesville, VA
07.2020 - 09.2020
- Used this promotion to fine-tune my management skills prior to being promoted to Assistant Manager
Management Trainee
Enterprise Mobility
Charlottesville, VA
10.2019 - 07.2020
Admissions Representative
American National University
Lynchburg, VA
08.2018 - 10.2019
- Contacted prospective students via phone or e-mail
- Conducted career planning sessions with 10-15 students per term
- Led campus tours
- Led discussions about medical programs we offered, program outcomes, and accreditation information
- Organized orientation sessions with groups of students
- Met with student services, director of admissions, and campus director on a daily and weekly basis
- Formed partnerships with local businesses
- Successfully planned and executed a career fair at our campus with seventeen local businesses in attendance
- Maintained contact with students to ensure they were completing class work and to let them know that they could reach out if they had issues or concerns
- Trained current and incoming admissions representatives on admissions skills, compliance, and how to use software (SalesExec, Zoiper, CampusNexus, KlassApp)
- Assisted Director Of Admissions in compiling 2-3 reports daily
Research & Writing Volunteer
Lynchburg Museum
Lynchburg, VA
06.2018 - 02.2019
- Independently researched four different events/topics related to the civil rights movement in Lynchburg
- Successfully wrote four articles that were posted to the blog section of the Lynchburg Museum's website
Member Retention Specialist
Boys And Girls Club Of Greater Lynchburg
Lynchburg, VA
09.2013 - 12.2015
- Mentored club members ranging from ages 6-18
- Helped club members with their school work
- Led the "Passport to Manhood" program with young men to help them develop the skills necessary to be successful in life
- Formed and executed programs in the gym, game room, and computer lab
- Disciplined club members when necessary by forcing them away from a specific area and speaking to them one-on-one
- Coached the "Badges for Baseball" league
- Led club announcements once a week
Education
Bachelor of Arts - Political Science
Virginia Commonwealth University
Richmond, VA2017
Associate of Applied Science - Business Administration
Central Virginia Community College
Lynchburg, VA2015
Skills
- Culture development
- Team leadership
- Operational management
- Customer service
- Sales training and performance
- Employee development
- Risk management
- Goal-setting
- Logistics management
- Reports generation and analysis
- Profit and loss analysis
- Strong interpersonal skills
- Microsoft office
- Community outreach
- Problem solving (critical thinking)
- Marketing
- Written communication
- Relationship building
Timeline
Flagship Branch Manager
Enterprise Mobility Inc.
02.2023 - Current
Flagship Branch Manager
Enterprise Mobility
08.2022 - 01.2023
Branch Manager
Enterprise Mobility
03.2021 - 07.2022
Assistant Branch Manager
Enterprise Mobility
09.2020 - 03.2021
Management Assistant
Enterprise Mobility
07.2020 - 09.2020
Management Trainee
Enterprise Mobility
10.2019 - 07.2020
Admissions Representative
American National University
08.2018 - 10.2019
Research & Writing Volunteer
Lynchburg Museum
06.2018 - 02.2019
Member Retention Specialist
Boys And Girls Club Of Greater Lynchburg
09.2013 - 12.2015
Bachelor of Arts - Political Science
Virginia Commonwealth University
Associate of Applied Science - Business Administration
Central Virginia Community College
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