Summary
Overview
Work History
Education
Skills
Technical & Project Experience
Core Competencies
Timeline
Generic

Hunter Sine

Springfield

Summary

Detail-oriented IT professional with hands-on experience in technical support, network troubleshooting, and enterprise system administration. Skilled in diagnosing Layer 1-3 network issues, managing high-volume incident queues, and supporting POS and end-user systems across distributed environments. Proficient in Active Directory, Microsoft Entra ID, Azure, and Office 365 administration. Strong foundation in TCP/IP, VLANs, routing, DNS, and DHCP - with a track record of resolving 15-20+ tickets daily and keeping systems running across nationwide retail locations.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist I

7-Eleven Corporation
Enon
10.2025 - Current
  • Provide Tier 1 IT support for retail store systems including POS, networking, and connected devices across nationwide locations
  • Troubleshoot Layer 1-3 issues: network outages, IP conflicts, routing failures, and hardware faults
  • Manage and resolve 20-50+ incidents per shift in a fast-paced, high-volume service desk environment
  • Achieve 15-20+ same-day ticket resolutions daily without escalation - improving team SLA performance
  • Administer user accounts and access via Active Directory and Microsoft Entra ID; support Office 365 provisioning
  • Leverage CyberArk for secure privileged access management and ServiceNow for full incident lifecycle tracking
  • Follow ITIL-based processes for incident management, ensuring consistent, auditable service delivery

Server / To-Go Specialist

Texas Roadhouse
Springfield
06.2020 - Current
  • Operated high-volume POS systems processing 100+ transactions per shift, developing hands-on familiarity with retail transaction technology and hardware troubleshooting in a live environment
  • Maintained composure and prioritized effectively during peak-volume rushes - directly translating to the high-ticket, time-sensitive triage skills used daily in IT support
  • Resolved customer escalations with clear communication and professionalism, mirroring the end-user support mindset required in help desk environments
  • Coordinated across kitchen, bar, and front-of-house teams to ensure seamless service - building cross-functional communication habits that support IT team collaboration

Education

Associate of Applied Science - Computer Networking

Clark State Community College
Springfield, OH

Skills

  • Active Directory / Microsoft Entra ID
  • TCP/IP
  • VLANs
  • Subnetting
  • Routing
  • ServiceNow Ticketing & ITIL
  • High-Volume Service Desk Efficiency
  • Microsoft Azure (Cloud Fundamentals)
  • DNS
  • DHCP
  • VPN Connectivity
  • Tier 1 Incident Mgmt (20-50/shift)
  • Clear Technical Documentation
  • Office 365 Administration
  • Layer 1-3 Troubleshooting
  • POS Systems & Retail IT
  • Cross-Team Escalation & Coordination
  • CyberArk PAM
  • Network Design & Segmentation
  • Hardware & Software Installation
  • Customer-Focused Communication
  • Windows 10/11

Technical & Project Experience

  • College Campus Network Design (Packet Tracer)Clark State Community College — March 2024 to May 2024• Designed and configured a fully segmented multi-department campus network using VLANs, subnetting, and inter-VLAN routing• Implemented network boundaries and access control across departments• Diagnosed and resolved configuration issues through systematic testing and
  • Small Business Network Installation Scouts Cafe — Live Deployment, November 2025• Designed and deployed a complete production network infrastructure supporting POS systems, staff devices, and daily operations for a local coffee shop• Configured secure segmented networks including business and guest Wi-Fi with appropriate security controls• Performed full on-site installation, configuration, testing, and optimization to ensure reliable, high-performance connectivity• Delivered post-installation support and troubleshooting, resulting in a stable and professional network solution

Core Competencies

Active Directory / Microsoft Entra ID, TCP/IP, VLANs, Subnetting, Routing, Microsoft Azure (Cloud Fundamentals), DNS, DHCP, VPN Connectivity, Office 365 Administration, CyberArk PAM, Windows 10/11, ServiceNow Ticketing & ITIL, Tier 1 Incident Mgmt (20-50+/shift), Layer 1-3 Troubleshooting, POS Systems & Retail IT, Network Design & Segmentation, Hardware & Software Installation, High-Volume Service Desk Efficiency, Clear Technical Documentation, Cross-Team Escalation & Coordination, Customer-Focused Communication

Timeline

Technical Support Specialist I

7-Eleven Corporation
10.2025 - Current

Server / To-Go Specialist

Texas Roadhouse
06.2020 - Current

Associate of Applied Science - Computer Networking

Clark State Community College
Hunter Sine