Mikaela Smith
Wyandotte,MI
Summary
Highly motivated, dynamic, and dedicated professional with over 8 years experience as a flight attendant for Spirit Airlines, as well as currently serving as a Sergeant in the US Army National Guard for 10+ years. Proficient in FAA Safety protocols, emergency response, demonstrating strong leadership and critical thinking skills in high-pressure environments. Looking to broaden my future and further my career.
Overview
15
15
years of professional experience
Work History
Automated Logistics Sergeant
US Army National Guard
Pittsburgh, PA
04.2016 - Current
- Trained in emergency response, combat lifesaving, and defense tactics.
- Maintain operational readiness and compliance with all military standards.
- Manage inventory control and ensure accurate tracking of supplies and equipment.
- Collaborated with cross-functional teams to enhance operational workflow and communication.
- Squad Leader/Section Sergeant for the Maintenance Control Section.
Flight Attendant
Spirit Airlines Inc.
Detroit, MI
05.2018 - 05.2026
- Ensured passenger safety through comprehensive pre-flight briefings and emergency equipment checks.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated with cabin crew to maintain efficient in-flight operations and service standards.
- Trained new flight attendants on safety protocols and customer service practices.
Certified Nursing Assistant
UPMC Seneca Place
Pittsburgh, PA
04.2017 - 05.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, enhancing communication within care teams.
- Advocated for patient needs and preferences, fostering trust and satisfaction in care delivery.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Customer Service Representative
Prantl's Bakery, Brueggers Bagels
Pittsburgh, PA
06.2011 - 08.2016
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash transactions accurately, ensuring smooth point-of-sale operations.
- Trained new staff on service protocols and product knowledge to enhance team performance.
- Maintained inventory levels by tracking stock and placing orders as needed for bakery items.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - Integrative Health Studies
Chatham University
Pittsburgh, PAHigh School Diploma -
Taylor Allderdice High School
Pittsburgh, PA2015
Training
- US Army Basic Training | Fort Jackson, South Carolina | 2016
- US Army Advanced Individual Training | Fort Lee, Virginia | 2017
- Spirit Airlines Initial Flight Attendant Training | Fort Lauderdale, Florida | 2018
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2018 - 05.2026
Certified Nursing Assistant
UPMC Seneca Place
04.2017 - 05.2018
Automated Logistics Sergeant
US Army National Guard
04.2016 - Current
Customer Service Representative
Prantl's Bakery, Brueggers Bagels
06.2011 - 08.2016
High School Diploma - Integrative Health Studies
Chatham University
High School Diploma -
Taylor Allderdice High School