Hunter Spataro
Augusta,ME
Summary
Technical solutions professional with extensive experience in SaaS support, escalation management, and system integrations. Proven track record of building support infrastructure, implementing analytics tracking, and resolving complex technical issues. Skilled in cross-functional collaboration and customer advocacy, with a focus on delivering exceptional technical support while driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Solutions Engineer
Health Note
08.2023 - 12.2024
- Lead technical support escalations and collaborate with development teams for issue resolution
- Build and customize client dashboards using APIs and database integrations
- Serve as key liaison between clients and internal teams for feature enhancements
- Manage complex technical implementations and provide tier II support
- Develop automation scripts to streamline operations and increase team efficiency
Client Engagement Specialist
Health Note
05.2022 - 08.2023
- Provided advanced technical troubleshooting across configurations, EMRs, and databases
- Partnered with leadership to establish support KPIs and analytics frameworks as the first full-time member of the Production Support Team, delivering regular performance insights to executive team
- Established core support processes and workflows, creating scalable standards for team operations
- Built comprehensive onboarding and training documentation to scale support operations effectively
Unit Coordinator / CNA
Beth Israel Lahey Health
11.2015 - 08.2022
- Led cross-functional coordination between medical teams, ensuring seamless execution of complex patient care workflows
- Developed and implemented standardized training programs across multiple hospital units, improving care consistency
- Managed time-sensitive communications between patients, families, and healthcare providers in high-pressure situations
- Managed critical patient care escalations through efficient triage and coordination with nurses, physicians, specialists, and emergency response teams
Medical Administrative Assistant
Beth Israel Lahey Health
08.2017 - 08.2018
- Coordinated scheduling operations and patient flow for multiple physicians in high-volume primary care practice
- Led insurance authorization processes while maintaining comprehensive patient records and EMR documentation
Certified Pharmacy Technician
CVS Pharmacy, Publix Pharmacy
07.2012 - 01.2015
Skills
- Customer Solutions Engineering
- Technical Support & Escalation Management
- API Integrations & Database Management
- Process Development & Documentation
- Team Training & Development
- Cross-functional Communication
- Automation and Scripting
- Creative Problem Solving
- Data Integration
Languages & Software
HTML • CSS • JavaScript • Python • JSON/APIs • AWS • MongoDB • Zendesk • Jira • Datadog • GitHub • EMR/EHR Systems
Timeline
Customer Solutions Engineer
Health Note
08.2023 - 12.2024
Client Engagement Specialist
Health Note
05.2022 - 08.2023
Medical Administrative Assistant
Beth Israel Lahey Health
08.2017 - 08.2018
Unit Coordinator / CNA
Beth Israel Lahey Health
11.2015 - 08.2022
Certified Pharmacy Technician
CVS Pharmacy, Publix Pharmacy
07.2012 - 01.2015
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