Hunter Spencer
Haslet,TX
Summary
Personable and dedicated customer service representative! Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing with peers.
Overview
13
13
years of professional experience
Work History
Financial Customer Associate II
Fidelity Investments
Westlake, TX
08.2024 - Current
- Ensured all transactions were processed in accordance with established procedures.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Followed the STRIVE model to effectively flow through a call, meeting standards and procedures, while maintaining strong call metrics.
- Updated and maintained databases with current information.
Realtor
Home Source Realty LLC
Plano, TX
10.2023 - 12.2024
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in websites.
- Conducted open houses and showings of properties to prospective buyers.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Clerk Trainer
QuikTrip
Denton, TX
01.2012 - 02.2024
- Conducted training sessions for new clerks on the company's policies and procedures.
- Developed an interactive training program to teach clerks how to use the company's software systems efficiently.
- Created a comprehensive tracking system for clerk performance that enabled managers to measure progress and identify areas needing improvement.
- Monitored and evaluated clerk performance throughout their shifts, providing feedback when appropriate.
- Collaborated with senior management staff in creating new strategies aimed at improving overall efficiency of the clerical staff.
Education
High School Diploma -
Lewisville High School
Lewisville, TX01-2012
Skills
- Customer Assistance
- Call Handling
- Transaction Processing
- Conflict Resolution
- Attention to Detail
- Document Management
- Policy Enforcement/Training
- New Hire Training
- Time Management
- Employee Coaching
Timeline
Financial Customer Associate II
Fidelity Investments
08.2024 - Current
Realtor
Home Source Realty LLC
10.2023 - 12.2024
Clerk Trainer
QuikTrip
01.2012 - 02.2024
High School Diploma -
Lewisville High School
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