Hunter Stafford
Voorhees,NJ
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction at Advocare Premier OB/GYN through expert patient care coordination and effective communication facilitation. Skilled in medical billing and maintaining confidentiality, consistently achieving positive outcomes in patient advocacy and insurance verification. Demonstrates a commitment to results by improving process efficiency and fostering positive relationships with both patients and staff.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Advocare Premier OB/GYN
2022.03 - Current
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Contacted patients on annual renewal dates to offer assistance.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
Customer Service Associate
Whole Foods Market Inc
2019.10 - 2022.03
- Worked at the coffee bar, preparing beverages and food items for customers.
- Operate the point of sale (POS) and maintain proper cash controls.
- Assist customers with whatever requests they may have.
- Communicate with team leaders regarding customer requests and any concerns they may have.
- Educated customers about ongoing promotions and special offers.
Education
Associate of Science - Nursing
Camden County College
Blackwood, NJ09.2024
High School Diploma -
Eastern Regional High School
Voorhees Township, NJ06.2018
Skills
- Medical Billing
- Bookkeeping Support
- Insurance verifying
- Advocacy for patient needs
- Confidentiality maintenance
- Patient care coordination
- Communication facilitation
Timeline
Patient Service Representative
Advocare Premier OB/GYN
2022.03 - Current
Customer Service Associate
Whole Foods Market Inc
2019.10 - 2022.03
Associate of Science - Nursing
Camden County College
High School Diploma -
Eastern Regional High School
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