Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Summary

Dynamic and goal-oriented professional with experience at Cast Cleaning Resources, adept in machine maintenance and precision cutting. Proven ability to enhance operational efficiency and ensure safety compliance. Recognized for strong teamwork and problem-solving skills, contributing to improved quality control and streamlined processes in fast-paced environments.

Experienced industrial professional prepared for this role with proven track record in material removal and machinery maintenance. Known for delivering consistent, high-quality surfaces and finishes in various projects. Highly focused on team collaboration and adapting to changing demands, ensuring reliable performance and flexible support. Skilled in using power tools, understanding safety protocols, and maintaining equipment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Chipper/Metal Grinder

Cast Cleaning Resources
08.2024 - 04.2025
  • Streamlined operations by identifying areas for improvement within the grinding process, making necessary adjustments as needed.
  • Completed deburring, buffing and polishing materials according to strict tolerances.
  • Supported quality control efforts by performing routine inspections on finished products and adjusting work accordingly to adhere to strict tolerances.
  • Enhanced safety in the workplace by following established guidelines and procedures for grinder operation.

Inbound Call Center Representative

Norstar Media
09.2019 - 10.2022
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.

Roofing Laborer

McCreary Roofing
03.2015 - 09.2019
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
  • Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
  • Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
  • Contributed to timely project completion by efficiently loading, unloading, and organizing materials.

Team Member

Cranwills Rootbeer Stand
04.2013 - 11.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.

Team Member

Hardee's
07.2010 - 02.2012
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Corn Detasseler

Team Corn
06.2006 - 09.2009
  • Exhibited adaptability in adjusting to varied field sizes, plant heights, and row lengths during the detasseling season.
  • Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
  • Increased crew productivity by assisting in training new employees on proper detasseling techniques.
  • Supported effective communication among team members, ensuring coordination and completion of tasks.
  • Contributed to maintaining a clean work area by properly disposing of removed tassels and debris.

Education

GED -

Pekin, IL

Skills

  • Goal oriented
  • Heavy equipment operation
  • Machine maintenance
  • Load calculation
  • Equipment inspection
  • Precision cutting
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Safety procedures

Certification

Pre Apprenticeship Completion Training/ CORE Completion in Masonry. (Via) HomeBuildersInstitute, Sheridan, IL


OSHA-10

Timeline

Chipper/Metal Grinder

Cast Cleaning Resources
08.2024 - 04.2025

Inbound Call Center Representative

Norstar Media
09.2019 - 10.2022

Roofing Laborer

McCreary Roofing
03.2015 - 09.2019

Team Member

Cranwills Rootbeer Stand
04.2013 - 11.2015

Team Member

Hardee's
07.2010 - 02.2012

Corn Detasseler

Team Corn
06.2006 - 09.2009

GED -

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