Hunter Steckley
Danville,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Consolidator
WebstaurantStore
01.2024 - Current
- Monitored packaging machinery to make needed adjustments.
- Sorted and stacked finished items.
- Monitored inventory levels to report on shortages or excess.
- Secured items for storage or shipment.
Customer Service Representative
Godiva Chocolatier
09.2022 - 02.2023
- Answered 50-100 customer telephone calls promptly to avoid on-hold wait times.
- Moving Information from one database to another.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier/stocker
Aldi Food Market
01.2022 - 06.2022
- Addressed customer needs and made product recommendations to increase sales.
- Providing great customer service with positive attitude.
- Worked heavy pallets up to 200lbs+
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Associate
Lowes Hardware
02.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Stockman
Walmart
06.2018 - 01.2020
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained safety procedures and practices.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Helped customers locate desired items and transfer oversized items to vehicles
Education
Associates degree - Music Production
Los Angeles Film School
Skills
- Microsoft Office
- Windows
- Communication Skills
- Computer Skills
- Customer service
- Data entry
- Microsoft Excel
- Collaboration
- Quality Control Procedures
- Analytical Thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Transferred data from one database to another effectively.
Additional Information
You may notice a gap in my employment while reviewing my resume. During this period, I elected to take a leave from the workforce in order to go back to school. The time that I was able to commit to my education has been invaluable to my professional growth, and I am eager to re-enter the professional sphere and apply my newfound qualifications and knowledge to the job.
Coaching
Remotely coaches people in some music production skills, as well as coaches in certain video games for those looking to achieve
a better progression.
Languages
Japanese
Elementary
Portuguese
Elementary
Software
Adobe Premiere Pro
Adobe Photoshop
Microsoft Excel
Microsoft Teams
Social Media Management
Timeline
Consolidator
WebstaurantStore
01.2024 - Current
Customer Service Representative
Godiva Chocolatier
09.2022 - 02.2023
Cashier/stocker
Aldi Food Market
01.2022 - 06.2022
Customer Service Associate
Lowes Hardware
02.2021 - 07.2021
Stockman
Walmart
06.2018 - 01.2020
Associates degree - Music Production
Los Angeles Film School
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