Hunter Stines
Richmond,KY
Summary
Experienced professional with a proven ability to establish rapport and build strong relationships with diverse individuals. Recognized for steadfast commitment to teamwork, ethics, and a positive attitude. Dependable and adaptable team player driven by a genuine passion for assisting others.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Central Bank & Trust Co
01.2023 - 06.2024
- Skilled in building strong relationships with clients, addressing their questions and concerns, and providing personalized financial solutions.
- Well-versed in a range of financial products, including loans, insurance, and banking services, allowing for informed recommendations.
- Consistently ensured accuracy and compliance in documentation, critical for maintaining regulatory standards in lending.
- Familiar with the loan decision making process. Worked closely with underwriters to verify customer information, clarify application details, and resolve any potential issues in the approval process.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Sergeant
Franklin County regional jail
08.2021 - 12.2022
- Ability to de-escalate tense situations and resolve conflict. While calmly handling difficult conversation to meditate issue’s while also remaining assertive.
- Patrolled restricted areas and authorized access for permitted personnel. Great attention to details, rules and policy/procedures while prioritizing safety.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Identified ways to improve efficiency in operations and implemented process changes.
- Worked with a team to respond to medical emergencies within the facility and rendering first aid when necessary.
- Became skilled in the use of AED machines and CPR techniques.
Assistant Store Manager
T-Mobile
09.2016 - 12.2020
- Proven ability to drive store sales through effective strategies, upselling, and cross-selling. Consistently met or exceeded sales targets and performance metrics.
- Deep understanding of T-Mobile’s products, services, and promotions, with the ability to communicate product benefits to customers and make informed recommendations.
- Experienced in supervising, coaching, and motivating a sales team to meet and exceed performance goals.
- Skilled in training employees to enhance their customer service and product knowledge.
Education
High School Diploma -
Grant Country High School
Dry Ridge, KY08.2016
License - SRNA
Kentucky Health Care Training
Lexington, Ky04-2025
Skills
- Fostering relationships
- Crisis management coordination
- Consumer engagement strategies
- Situational awareness
- Emergency medical response
- Effective stress management
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Central Bank & Trust Co
01.2023 - 06.2024
Sergeant
Franklin County regional jail
08.2021 - 12.2022
Assistant Store Manager
T-Mobile
09.2016 - 12.2020
High School Diploma -
Grant Country High School
License - SRNA
Kentucky Health Care Training
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