Hunter Talbot
Port Saint Lucie,FL
Summary
Self-motivated and dedicated service advisor with extensive experience in the field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Eager to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with demonstrated ability in all facets of the roll of the service advisor position.
Overview
10
10
years of professional experience
Work History
Service Advisor
Wallace Nissan
Stuart, FL
11.2013 - 06.2023
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Used knowledge of services to recommend additional products and offerings to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Consistently one the top performing service writers for the Wallace Automotive Group.
Education
Automotive Technology
Universal Technical Institute
Orlando, FL01-2011
Skills
- Computer Skills (ADP/CDK)
- Workflow Management
- Sales Expertise
- Warranty Claims Process Management
- Service Recommendations
- Documentation and Reporting
- Price Quoting
- Customer Retention
Timeline
Service Advisor
Wallace Nissan
11.2013 - 06.2023
Automotive Technology
Universal Technical Institute
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