Ashlyn Kelly
Tempe, AZ, United States, 85288
Summary
Versatile professional with a distinguished career spanning multiple roles, including
working as a Customer Experience Manager and Server within diverse establishments, with specialization in upscale Japanese restaurants. Renowned for orchestrating exceptional dining experiences and providing attentive service to a broad range of patrons. Proficient in menu presentation, order accuracy, and beverage service. Adept at ensuring seamless dining flows while upholding the highest service standards. Effective communicator, adept multitasker, and collaborative team player, dedicated to ensuring guest satisfaction and fostering a positive dining atmosphere.
Overview
4
4
years of professional experience
Work History
Retail Associate
Goodwill
10.2023 - 06.2024
- Greeted and assisted customers with inquiries, purchases, and returns, ensuring a positive shopping experience and promoting repeat business.
- Operated cash registers efficiently, processed transactions accurately, and handled various payment methods, including cash, credit/debit cards, and gift cards.
- Maintained a clean and organized sales floor, dressing rooms, and checkout area, contributing to a pleasant shopping environment for customers.
- Developed a thorough understanding of store inventory, including clothing, accessories, electronics, and household items, to provide informed recommendations to customers.
- Worked closely with other front-of-store employees and managers to ensure smooth daily operations, including opening and closing procedures.
High-end Server
Adachi
04.2023 - 07.2023
- Provided high-level service for fine dining, handling $200+ meals with attention to detail.
- Explained menu items clearly, recommended appropriate wine pairings, and provided bottle service when requested.
- Ensured smooth and timely service, contributing to the upscale atmosphere.
- Responded to guest inquiries professionally, maintaining Adachi’s service standards.
- Strong communication, multitasking, and teamwork skills.
- Available for evening, weekend, and holiday shifts.
Customer Experience Manager
Michaels
01.2023 - 04.2023
- Oversaw all aspects of the customer experience, including customer service, store design, visual merchandising, and product assortment.
- Developed and implemented strategies to improve the customer experience, such as creating themed displays, offering in-store workshops, and improving store signage.
- Analyzed customer data and feedback to identify opportunities for improvement, such as adjusting product assortments or changing store layouts.
- Conducted regular training sessions for store staff, focusing on product knowledge, customer communication skills, and problem-solving strategies.
- Monitored customer feedback and addressed issues promptly, working with staff and other departments to resolve problems and prevent future issues.
- Managed scheduling and staffing levels to ensure adequate coverage during peak hours and holidays.
- Maintained a positive and professional work environment, fostering a culture of collaboration, accountability, and continuous improvement.
- Demonstrated proficiency in all base associate routines, such as closing, opening, processing payments, etc etc.
Lead Server
Kura Sushi
11.2020 - 03.2022
- Greeted and seated guests, providing a warm and welcoming atmosphere and ensuring timely and accurate service throughout their meal.
- Demonstrated in-depth knowledge of the menu, including all sushi, sashimi, and other Japanese cuisine offerings, to assist guests with their order selections and provide recommendations based on individual preferences and dietary restrictions.
- Trained and mentored junior servers, providing guidance and support to help them develop their skills and deliver exceptional customer service.
- Managed reservation systems, ensuring accurate record-keeping, timely communication with guests, and efficient seating of large parties and special events.
- Managed cash handling and financial reporting, including reconciliation of daily sales, tips, and other transactions.
- Worked collaboratively with restaurant management to develop and implement policies and procedures to improve service quality, efficiency, and profitability.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices, and proactively sought opportunities to improve service quality and guest satisfaction.
Education
High School Graduate -
Edmond Memorial High School
Edmond Oklahoma05-2020
Skills
- Menu Expertise: In-depth knowledge of Japanese cuisine, including traditional and contemporary dishes, ingredients, and preparation methods
- Order Accuracy: Precise order-taking abilities to accommodate special requests, dietary preferences, and convey orders accurately to the kitchen
- Guest Engagement: Exceptional interpersonal skills to interact with discerning guests, describe menu items with enthusiasm, and provide recommendations
- Conflict Resolution: Calm and diplomatic approach to addressing guest concerns, ensuring a positive resolution without disruption
- Collaboration: Effective teamwork and communication with fellow servers, kitchen staff, and management to maintain a cohesive service environment
- Attention to Detail: Meticulous approach to table setup, presentation, and garnishing, in alignment with the restaurant's aesthetics
Timeline
Retail Associate
Goodwill
10.2023 - 06.2024
High-end Server
Adachi
04.2023 - 07.2023
Customer Experience Manager
Michaels
01.2023 - 04.2023
Lead Server
Kura Sushi
11.2020 - 03.2022
High School Graduate -
Edmond Memorial High School