Hunter Thomas
Baker city,OR
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Skilled in technical diagnostics and collaborative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shop Owner
Can Do Mobile Mechanic
06.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Diagnosed and repaired mechanical issues in a timely manner, ensuring optimal equipment functionality.
- Explained diagnostic findings to customers and outlined repair or service options.
- Oversaw daily operations, ensuring efficient workflow and quality service delivery.
Shop Manager
Accuracy Automotive
09.2021 - 04.2024
- Managed daily operations to ensure efficient workflow and effective resource allocation.
- Supervised staff performance, providing training and support to enhance team productivity.
- Maintained equipment functionality through regular inspections and preventive maintenance protocols.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Controlled costs by effectively negotiating with vendors.
Service Advisor
Tim Dahle Nissan
03.2019 - 09.2021
- As a service advisor for tim Dahle Nissan provided me the training and practice to hone in my sales ability. The ability to sell mechanic work to someone who doesn’t understand the field has been my specialty bridging the gap so to speak.
- Assisted customers with service inquiries and provided accurate information on vehicle maintenance options.
- Coordinated service appointments, ensuring efficient scheduling and minimal wait times for customers.
- Managed customer communications through phone and email, addressing concerns and providing updates on vehicle status.
- Collaborated with technicians to convey customer needs and ensure timely completion of service requests.
Service advisor
Mark Miller Subaru
01.2018 - 03.2019
- My time as a service advisor gave me the framework I will forever build on, trained me on understanding the confines of warranty and how to maneuver them while also keeping customer service at the forefront of everything we did.
- Processed service orders and invoicing, maintaining accuracy in billing and enhancing customer satisfaction.
- Maintained organized records of services performed, supporting seamless operations and future reference for clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Skills
- Customer service
- Communication
- Mechanical repair
- Comprehensive diagnosis
- Computer knowledge
- Teamwork
- Trainer
- Invoicing
- Employee management
Certification
- drivers license
Timeline
Shop Owner
Can Do Mobile Mechanic
06.2024 - Current
Shop Manager
Accuracy Automotive
09.2021 - 04.2024
Service Advisor
Tim Dahle Nissan
03.2019 - 09.2021
Service advisor
Mark Miller Subaru
01.2018 - 03.2019
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