Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hunter Thompson

Gatlinburg,TN

Summary

Dynamic former Chick-fil-A Owner/Operator with a proven track record in enhancing customer satisfaction and streamlining operations for increased profitability. Expert in Operations Management and cultivating positive work environments, leading to significant improvements in employee retention and overall business performance. Skilled in strategic planning and financial analysis, driving operational excellence and revenue growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner/Operator

Chick-fil-A
11.2004 - 01.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.

Education

Bachelor of Arts - Education

University of South Carolina Spartanburg
Spartanburg, SC
05.1995

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Operations Oversight
  • Strategic Planning
  • Human Resources
  • Financial Analysis
  • Delivery Scheduling

Certification

Servesafe


Timeline

Owner/Operator

Chick-fil-A
11.2004 - 01.2024

Bachelor of Arts - Education

University of South Carolina Spartanburg
Hunter Thompson