Hunter Toms
Miami,FL
Summary
Proactive restaurant manager with 8 years of experience overseeing daily operations. Offers strong record of lowering operational costs, while surpassing financial goals. Decisive planner and analytical problem solver with skill in managing large teams. Particularly skilled in managing high volume and upscale concepts. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MILA
2022.07 - Current
- Mentored and motivated employees to maximize performance and achieve sales goals.
- Managed schedule of over 100 employees, with eye for coverage needs and individual strengths.
- Cultivated a positive work environment that helped improve staff retention and overall morale.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Active in recruiting, hiring and training of team members.
Beverage Manager
The Regional
2021.12 - 2022.06
- Curated and conducted the beverage program for the reopening of The Regional, its event space, and new bar concept.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product mix data.
- Assisted in curating a Wine Spectator Award of Excellence for 2022 wine list.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol programs.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
General Manager
Grato
2020.09 - 2021.12
- Decreased both labor and beverage cost by over 3% in one year.
- Promoted to General Manager within six months of employment.
- Formulated policies and procedures such as steps of service and orientation manual for the restaurant.
- Negotiated price and service with vendors and contracts to decrease expenses and increase profit.
- Handled all customer service complaints with dynamic hospitality and effective communication skills; which effectively led to higher ratings on multiple review platforms.
General Manager
Collab Hospitality
2017.01 - 2020.02
- Opened four concepts over the span of three years, ranging from fast casual to fine dining service.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to executive management.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Skills
- Training and Development
- Morale Improvements
- Sales Coaching
- Hiring and Onboarding
- Innovative Collaboration
- Toast POS management
Certification
- Certified ServSafe Food Manager
- Certified TIPS Alcohol Server Trainer
Timeline
Assistant General Manager
MILA
2022.07 - Current
Beverage Manager
The Regional
2021.12 - 2022.06
General Manager
Grato
2020.09 - 2021.12
General Manager
Collab Hospitality
2017.01 - 2020.02
- Certified ServSafe Food Manager
- Certified TIPS Alcohol Server Trainer
Similar Profiles
Israel BlancIsrael Blanc
Dishwasher at MilaDishwasher at Mila
James WilliamsJames Williams
Server at MILAServer at MILA
Araceli Tello EstradaAraceli Tello Estrada
Cook at MilaCook at Mila