Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hunter Wagner

Burgaw,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Station Manager

USGS
Wilmington, NC
06.2022 - Current
  • Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
  • Provided technical support for staff members in the use of computer systems related to the station's operations.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
  • Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
  • Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.

Gas Station Attendant

PhoenixMart
Wilmington, NC
10.2022 - 07.2024
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Greeted customers, answered questions, and provided assistance with purchases.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Assisted customers in locating items throughout the store.
  • Responded promptly to emergency situations, such as a vehicle crashing into the building and customers physically assaulting each other.
  • Performed daily inventory checks on various products to ensure adequate stock levels.

Education

Heide Trask High School
Rocky Point, NC
06-2018

Skills

  • Staff Training and Development
  • Operations Management
  • Operating Procedures
  • Relationship Building
  • Team Collaboration
  • Time Management
  • Risk Assessments
  • Excellent Communication
  • Multitasking
  • Problem-Solving
  • Customer Service
  • Sales assistance

Certification

  • Ground Security Coordinator

Timeline

Gas Station Attendant

PhoenixMart
10.2022 - 07.2024

Station Manager

USGS
06.2022 - Current

Heide Trask High School

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Hunter Wagner