Care Coordinator with proven ability to deliver timely and accurate reports to 20+ Mental Health clinicians, Peer Counselors and SUD Clinicians. Coordinate admission and discharge of clients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Core Health
02.2021 - Current
Case manages various programs, overseeing coordination and management of client cases.
Generate and distribute weekly and monthly reports to mental health staff and board of directors.
Employ strong attention to detail and accuracy.
Schedule and manage discharge process, ensuring seamless transition for clients leaving program.
Uphold highest standards of confidentiality and privacy when managing client charts.
Ensure smooth flow of information and effective communication among mental health clinicians, peers and other staff to provide essential support for optimal client care.
Provided friendly greeting to clients or other inquiring individuals and gave knowledgeable and authoritative, yet empathetic responses.
Provided information and referrals to community partners and other treatment providers.
Investigated and resolved client inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
Preprint Manager/Outside Sales Representative
The Chronicle
03.2016 - 05.2019
Overseen the incoming orders of preprints, scheduled, labeled and sorted the inserts for the newspaper.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Established new accounts through cold calling and personal visits to potential customers.
Negotiated terms and contracts with clients to maintain profitable sales.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Built strong client rapport to establish diversified network of connections.
Assistant Manager/Cabinet Designer
Builders Surplus Northwest
01.2013 - 03.2016
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Worked with homeowners and contractors to bring their ideal kitchen and bathroom layouts to life using 20/20 Design program.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Applied Science - Criminal Justice
Centralia College
Centralia, WA
08.2020
Skills
Interdepartmental Collaboration
Assessment Reports and Other Documentation
Health Records Management
Case Management
Attention to Detail
Office Support
Adaptability
Timeline
Care Coordinator
Core Health
02.2021 - Current
Preprint Manager/Outside Sales Representative
The Chronicle
03.2016 - 05.2019
Assistant Manager/Cabinet Designer
Builders Surplus Northwest
01.2013 - 03.2016
Associate of Applied Science - Criminal Justice
Centralia College
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