Hunter White
Knoxville,TN
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Collision Advisor
Mercedes-benz Of Knoxville Collision Center
01.2021 - Current
- Built and maintained relationships with clients to provide ongoing supportt.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Advised clients of repair plans, discussing payment options to finalize work orders.
- Took photographs and wrote detailed summaries to document vehicle damages.
- Evaluated different repair methodologies to create collision estimates for damages.
- Conducted final quality control check of vehicles prior to client delivery.
Deckhand
Golding Barge Line
04.2020 - 01.2021
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Inspected and tested safety equipment and emergency response systems.
- Prepared meals twice daily for entire vessel crew.
- Provided cleaning services for inside and outside of vessel twice daily.
- Loaded and unloaded hazardous contents from barges at ports.
- Provided accurate navigation when arriving and departing ports and connecting barges.
Collision Advisor
Toyota Of Knoxville
02.2016 - 04.2020
- Same description as current employment
Service Advisor
Toyota Of Knoxville
01.2013 - 02.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Porter
Lexus Of Knoxville
02.2012 - 01.2013
- Delivered client vehicles who lived out of town for the service and sales departments.
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
Service Porter
Toyota Of Knoxville
08.2010 - 02.2012
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Organized rental agreements for long term filing.
- Re-fueled rental vehicles when returned by customers.
Server
Aubrey's Restaurant
05.2010 - 07.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Pellissippi State Community College
Knoxville, TNSkills
- Vehicle Maintenance
- Customer Service and Assistance
- Quality Assurance Controls
- Establishing Contacts
- Effective Customer Communication
- Superior Organizational Skills
- Contract Negotiation Expertise
- Insurance Requirements
- Claims Inspections
- Staff Training
Timeline
Collision Advisor
Mercedes-benz Of Knoxville Collision Center
01.2021 - Current
Deckhand
Golding Barge Line
04.2020 - 01.2021
Collision Advisor
Toyota Of Knoxville
02.2016 - 04.2020
Service Advisor
Toyota Of Knoxville
01.2013 - 02.2016
Service Porter
Lexus Of Knoxville
02.2012 - 01.2013
Service Porter
Toyota Of Knoxville
08.2010 - 02.2012
Server
Aubrey's Restaurant
05.2010 - 07.2010
High School Diploma -
Pellissippi State Community College
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