Hunter Whitesell
McDonough ,GA
Summary
Accomplished Telecommunications Specialist with a proven track record at Bryan Electric, enhancing operational efficiency and customer satisfaction. Expert in network troubleshooting and fostering teamwork, I championed innovative solutions and negotiated key vendor partnerships. Achieved significant improvements in project delivery and client support, underpinned by strong problem-solving and effective communication skills.
Knowledgeable Desired Position with solid background in telecommunications systems and network management. Demonstrated success in optimizing communication infrastructures and addressing technical issues efficiently. Proficient in network troubleshooting and system upgrades, showcasing adaptability and technical acumen.
Experienced with telecommunications network management, ensuring seamless communication systems. Utilizes advanced troubleshooting techniques to resolve issues promptly. Strong understanding of system optimization and network upgrades, ensuring high performance and reliability.
Overview
6
6
years of professional experience
Work History
Telecommunications Specialist
Bryan Electric
02.2024 - 12.2024
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
- Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Administered user support to over Number users by implementing procedural and technical solutions to diagnose network and device problems.
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
Sales Associate
Auto Zone Auto Parts
05.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service
Charter Communnications
10.2022 - 02.2023
- Managed high call volume while maintaining exceptional customer service standards.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Trained new hires on customer service policies and procedures.
- Ensured high levels of customer satisfaction through prompt issue resolution.
- Provided friendly, helpful customer service to over Number customers daily.
Customer Service Representative
Comcast
11.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Verizon
01.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
06.2019
Skills
- Network troubleshooting
- Unified communications
- Customer support
- Sales support
- Mobile communications
- Internet of things
- Data networking
- Wireless networking
- Troubleshooting and resolution
- Writing reports
- Instructing customers
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
Timeline
Telecommunications Specialist - Bryan Electric
02.2024 - 12.2024
Sales Associate - Auto Zone Auto Parts
05.2023 - 12.2023
Customer Service - Charter Communnications
10.2022 - 02.2023
Customer Service Representative - Comcast
11.2021 - 08.2022
Customer Service Representative - Verizon
01.2019 - 10.2021
Penn Foster Career School - High School Diploma,
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