Hunter Wiley
Billings,MT
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Professional and experienced insurance specialist with strong expertise in claims management and loss assessment. Skilled in negotiating settlements, analyzing data, and conducting thorough investigations to ensure accurate and fair outcomes. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Proven ability to balance technical skills and customer service, ensuring high standards are consistently met.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Altus Emergency Center
02.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Total Loss Specialist
TDECU
01.2016 - 12.2021
- Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
- Strategized with management to enhance company policies and procedures related to total loss claims, improving overall efficiency and customer satisfaction.
- Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.
- Reduced fraudulent claims through thorough investigation and documentation of each case.
- Successfully negotiated settlements with claimants and insurers.
- Created detailed assessments of damages to property and vehicles.
Waitress
Lucys Restaurant
01.2014 - 10.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Applied Science - X-ray Tech
Brazosport College
Lake Jackson, TX05-2026
High School Diploma -
West Columbia High School
West Columbia, TX05-2016
Skills
- Appointment management
- Reminder calls
- Letter preparation
- EMR / EHR
- Medical office administration
- Insurance verifications
- Typing and filing
- Heartsaver CPR AED
- Multitasking
- Reliability
- Detail Oriented
- Time management abilities
- Communication
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Medical Receptionist
Altus Emergency Center
02.2022 - Current
Total Loss Specialist
TDECU
01.2016 - 12.2021
Waitress
Lucys Restaurant
01.2014 - 10.2015
Associate of Applied Science - X-ray Tech
Brazosport College
High School Diploma -
West Columbia High School
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