Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hunter Winters

Arlington,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Jet's Pizza
11.2017 - Current
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Troubleshot equipment to reduce service calls and downtime.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Trained and mentored new employees to maximize team performance.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed staff hiring, training and supervision.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Managed time efficiently in order to complete all tasks within deadlines.

Package Handler

FedEx:Ground
10.2021 - 12.2023
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Helped train new employees in safe practices and warehouse procedures.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Followed safety regulations to maintain safe work environment.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Maintained clean, orderly work environment free of hazards.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.

Shift Manager

Arby's
08.2014 - 11.2017
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Troubleshot equipment to reduce service calls and downtime.
  • Trained and mentored new employees to maximize team performance.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Oversaw loading and unloading of packages in warehouse.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Managed staff hiring, training and supervision.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Mansfield Summit High School
Arlington, TX
06.2014

Skills

  • Management information systems
  • Schedule Coordination
  • Multidisciplinary Collaboration
  • Mergers and acquisitions knowledge
  • Safety Management
  • Performance reporting
  • Relationship Building
  • Staff Supervision
  • Customer Service
  • Decision-Making
  • Coaching and Mentoring
  • Schedule Management

Certification

  • Employee of the Month, FedEx:Ground - [December 2022]

Timeline

Package Handler

FedEx:Ground
10.2021 - 12.2023

Shift Manager

Jet's Pizza
11.2017 - Current

Shift Manager

Arby's
08.2014 - 11.2017

High School Diploma -

Mansfield Summit High School

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Hunter Winters