Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hunter Zittel

Worcester,MA

Summary

Experienced IT professional with a systematic approach, specializing in network and project management. Proficient in hardware installation, software patching, and internal system configuration. Adept at solving complex problems and known for outstanding planning and communication skills that optimize operational efficiency. Seasoned Specialist offering comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Cybersecurity Specialist (INFOSEC)

MAARNG
10.2023 - Current
  • Conducts audits of IT systems' compliance, including network devices, servers, and end-user devices, in accordance with Army and DoD security directives, policies, and procedures.
  • Investigates reported information security incidents by analyzing AV scans, conducting interviews with involved personnel.
  • Investigates computer security incidents as they occurred, analyzed root cause of incidents, documented findings and recommended corrective actions.
  • Perform vulnerability scans using automated tools such as ACAS (tenable.sc) detect any weaknesses in the system that could be exploited by attackers.
  • Maintaining an operational knowledge base of past, current, and potential future threats to security posture is achieved through attending courses and conducting online research.

Signal Support Systems Specialist

MAARNG
02.2013 - Current
  • Provide technical Assistance for computer systems and local area networks
  • Troubleshoot and maintain NIPR and SIPR Command Post Node (CPN) switches
  • Setup and maintained and tested Networks, Desktops, Laptops and Printers
  • Responsible for the configuration and deployment and tear down of company communications such as radios and internet during deployment and field operations
  • Utilized technical expertise to identify and rectify IT-related issues, including network connectivity and hardware/software malfunctions, effectively reducing downtime and boosting operational efficiency in a secure manner.
  • Information Technology Consultant for a Multi-International Training Exercise
  • Effectively oversaw and protected sensitive communication assets as a COMSEC hand receipt holder during Operation Enduring Freedom 2022-2023, ensuring strict security protocols and upholding confidentiality of classified information
  • Employed computers to control and monitor network status and security threats during battlefield operations.
  • Deployed in Support of Operation Spartan Shield 02/2018 - 03/2019
  • Deployed in support of Operation Enduring Freedom 05/2022 - 06/2023.

EDP Systems Analyst II

Commonwealth Massachusetts | Hanscom AFB
MA
06.2023 - 10.2023
  • Collaborated with IT and business teams to Analyze systems and eliminate vulnerabilities in support of internal and external audits.
  • Administerd and optimize databases, ensuring data integrity, security, and availability through routine maintenance and performance tuning
  • Managed the installation, configuration, and maintenance of software applications, ensuring seamless integration and optimal performance
  • Maintained a secure environment by implementing security policies and procedures according to industry standards.
  • Conducted thorough analysis of existing systems, identify areas for enhancement, hardening, and design solutions to improve operational efficiency.

IT Help Desk Technician

MA ARNG
05.2021 - 05.2022
  • Provided Tier 1 as a GS9 (One-call) and limited Tier II IT support for an enterprise organization with over 1,400 users and 2,500 devices and appliances in a Windows environment using personal contact, phone, email, and BMC Remedy IT Support Management software
  • Administered organization's Active Directory Organizational Units (OUs), Security Groups and Group Management using Virtual Machines, Remote Desktop Services, and PowerShell
  • Maintained cyber security compliance with Department of Defense (DoD) and US Army regulations
  • Recorded, and resolved or elevate issues affecting the security and the stability of the NIPR network
  • Troubleshot by means of in person assistance, Hardware, and remote networking tools
  • Troubleshot hardware and software issues, offering timely solutions to maintain operational functionality
  • Communicate technical information in a clear and understandable manner for non-technical users
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.

Tower Maintenance Technician III

Tilson Technology
11.2020 - 05.2021
  • Efficiently maintained and serviced a network of 300+ cell sites across the New England Region
  • Successfully conducted troubleshooting and precision replacement of frequencies across the 1900 MHz, 800 MHz, and 2500 MHz bands for AT&T and SprintMobile, ensuring optimal network performance and reliability
  • Diagnosed Multi-Mode and Single Mode for LTE and CDMA switch/card using an ODM laser source and power meter to read light levels and determine faults
  • Troubleshot network switches and fiber optics in field settings, ensuring seamless connectivity and operational efficiency
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime
  • Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.

Lockheed Martin SecureNET Technician (Contractor)

Acara Solutions
05.2020 - 11.2020
  • Logged and tracked thousands of dollars' worth of machines
  • Maintained equipment according to standard provided for potential audits Implemented government approved information security procedures and plans for the operation of multiple networked and standalone classified computer systems.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Installed, configured, and tested workstations, software, and peripherals.

Education

High School Diploma -

Washington High School
05.2013

Currently attending –Pursing a degree in Information Technology -

University of Massachusetts Lowell

Skills

  • Active Directory Administration
  • PowerShell Scripting
  • Network Administration
  • Network Hardware and Infrastructure
  • Cyber Security Compliance
  • Windows OS installation and maintenance
  • Windows Command Line
  • Deployment workbench
  • VoIP
  • Incident handling
  • Cisco Call Manager
  • BMC Remedy ITSM
  • Microsoft Office suite, including MS Access
  • Web-based Virtual Private Networks (VPN)
  • Windows File and Print servers
  • Create and maintain Images
  • Critical Thinking
  • Signal Support Systems Installation
  • User Training
  • Computer User Assistance
  • Proficient in Tychon
  • Proficient in ACAS

Certification

Security+ Certified

Timeline

IT Cybersecurity Specialist (INFOSEC)

MAARNG
10.2023 - Current

EDP Systems Analyst II

Commonwealth Massachusetts | Hanscom AFB
06.2023 - 10.2023

IT Help Desk Technician

MA ARNG
05.2021 - 05.2022

Tower Maintenance Technician III

Tilson Technology
11.2020 - 05.2021

Lockheed Martin SecureNET Technician (Contractor)

Acara Solutions
05.2020 - 11.2020

Signal Support Systems Specialist

MAARNG
02.2013 - Current

High School Diploma -

Washington High School

Currently attending –Pursing a degree in Information Technology -

University of Massachusetts Lowell

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Hunter Zittel