Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hunter A. LaCroce

Oxford,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manufacturing Coordinator

Kerry Bioscience
11.2021 - Current
  • Championed 5S methodology implementation throughout the plant, leading to more organized workspaces and reduced clutter-related accidents.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized company-wide events for team building purposes, boosting overall morale among employees.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Streamlined accounting processes by implementing efficient organizational systems and procedures.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Supported continuous improvement efforts within the department, actively participating in training sessions and workshops.

Customer Service Representative

Blueox
03.2018 - 10.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.

Accounting Administrative Assistant

Professional Teleconcepts
10.2014 - 03.2018
  • Streamlined accounting processes by implementing efficient administrative support and organization techniques.
  • Assisted with the preparation of monthly financial reports for management review, contributing to informed decisionmaking.
  • Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
  • Facilitated payroll processing by collecting employee hours worked, verifying rate changes, conducting audits for accuracy, and submitting timely adjustments when necessary.
  • Provided excellent customer service when liaising with vendors or clients regarding billing inquiries or account discrepancies resolution efforts efficiently.
  • Supported the accounting manager in various ad-hoc projects including financial analysis, budget preparation, and software implementation to enhance overall department performance.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Assisted in budget preparation and forecasting to control expenditure and maximize profitability.

Assistant Store Manager

TCC Verizon
08.2013 - 04.2016
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

No Degree - Counseling Psychology

SUNY Broome Community College
Binghamton, NY

High School Diploma -

Bainbridge-Guilford High School
Bainbridge, NY
06.2011

Skills

  • Team Leadership
  • Decision Making
  • Adaptability
  • Cross-functional Collaboration
  • Training and Development
  • Employee Relations
  • Administrative Skills
  • Training Facilitation
  • Administrative Support
  • Payroll Processing
  • Human Resources Support
  • New Hire Orientation
  • Employee Engagement
  • Time Management
  • Invoicing and Billing
  • Customer Service
  • Month-End Reports
  • Purchase Order Management
  • Customer Needs Assessment
  • Upselling
  • Problem-Solving
  • Call Management
  • Product Knowledge
  • Team Development
  • Call Center Experience

Accomplishments

Inspiring People Award 2022

Enterprising Spirit Award (x2)

Ownership Award

Inclusiveness Award (x2)

Certification

Leadership Capability Course

Effective Communication Certification

Timeline

Manufacturing Coordinator

Kerry Bioscience
11.2021 - Current

Customer Service Representative

Blueox
03.2018 - 10.2019

Accounting Administrative Assistant

Professional Teleconcepts
10.2014 - 03.2018

Assistant Store Manager

TCC Verizon
08.2013 - 04.2016

No Degree - Counseling Psychology

SUNY Broome Community College

High School Diploma -

Bainbridge-Guilford High School

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Hunter A. LaCroce