Hunter Hawley

Work History

Prime Communications AT&T

South Charleston, WV

05.2024 - Current

Solved customer challenges by offering relevant products and services.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to build rapport and loyalty.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Engaged with customers to effectively build rapport and lasting relationships.

LeafFilter

Nitro, WV

01.2022 - 05.2024

Enhanced team productivity by effectively managing time, prioritizing tasks, and maintaining accurate records of interactions.
Demonstrated resilience in meeting daily quotas for number of doors knocked or contacts made during long hours of work in various weather conditions.
Supported sales team in acquiring new clients through effective lead generation techniques.
Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
Improved lead generation processes to accelerate sales pipeline development.

Tidewater Grille

Charleston, WV

01.2021 - 12.2022

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

O’charley’s Bar & Grill

South Charleston, OH

10.2017 - 01.2021

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

IBEX Global

South Charleston, WV

02.2015 - 10.2017

Resolved issues with systems, hardware and telephones quickly and accurately.
Walked individuals through basic troubleshooting tasks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Resolved complex technical issues for better client experience and smoother operations.
Explained technical information in clear terms to promote better understanding for non-technical users.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.