Huong Huynh
Seattle,WA
Summary
Dynamic Dental Office Manager with a proven track record at Jahyun Koo DDS, excelling in insurance billing and patient relations. Enhanced practice revenue through optimized scheduling and strategic vendor negotiations, while fostering a collaborative team environment. Committed to compliance and patient satisfaction, ensuring a welcoming atmosphere and efficient operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Jahyun Koo DDS
07.2016 - Current
- Oversaw daily operations, ensuring efficient patient flow and appointment scheduling.
- Managed billing procedures, enhancing accuracy in insurance claims processing.
- Developed staff training programs, improving team performance and patient care standards.
- Implemented inventory management system, reducing supply costs through optimized ordering processes.
- Streamlined patient communication protocols, increasing appointment confirmations and follow-up adherence.
- Coordinated with dental professionals to enhance treatment planning and patient outcomes.
- Resolved patient inquiries and complaints, fostering a positive office environment and customer satisfaction.
- Analyzed practice performance metrics, identifying areas for operational improvement and strategic growth initiatives.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Managed daily operations, ensuring efficient patient scheduling and front office workflow.
Dental Office Manager
Albert M. Lee DDS
01.2005 - 07.2016
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Prepared examination rooms and sterilized instruments according to infection control protocols.
- Managed patient records, scheduling appointments, and follow-up communications efficiently.
Dental Assistant
Albert M. Lee DDS
09.2001 - 01.2005
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Trained new dental assistants on office procedures and best practices for patient care.
- Collaborated with dental team to optimize workflow and improve patient service delivery.
- Monitored inventory levels of dental supplies, placing orders as needed to maintain stock.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated patient check-in and check-out processes, ensuring smooth operations.
Education
RDA - Dental Assistant
Bryman College
SeaTac, WA09-2001
High School Diploma -
Chief Sealth High School
Seattle, WA06-2000
Skills
- Problem-solving
- Time management
- Multitasking
- Excellent communication verbal and written
Accomplishments
- Achieved proactive and full staff through effectively helping with recruiting and hiring new staff.
Certification
- RDA - Registered Dental Assistant
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Dental Office Manager
Jahyun Koo DDS
07.2016 - Current
Dental Office Manager
Albert M. Lee DDS
01.2005 - 07.2016
Dental Assistant
Albert M. Lee DDS
09.2001 - 01.2005
RDA - Dental Assistant
Bryman College
High School Diploma -
Chief Sealth High School