Huong (Cathy) Nguyen

• Company Overview: now a Division of Anne Arundel Dermatology – Rockville, MD (transferred to Katz Rockville location in fall of 2022)
• Medical Scribe - ensuring all patient charts and documentation are completed correctly and timely.
• Training new medical staff: Helping train new medical assistants, explaining dermatology-specific procedures and office protocols, ensuring they understand the important of accurate record keeping, patient confidentiality, and sterile technique.
• Clinical support and procedure assistance - Supervising and assisting during common dermatology procedures like mole removals, biopsies, or minor surgeries. This includes preparing exam rooms, ensuring they are properly set up with all necessary equipment and supplies prior to provider entering, marking and numbing procedure sites, assisting with patient positioning, and monitoring patient comfort. In addition, providing post-procedure instructions and assist with any immediate follow-up care, including dressing changes or monitory for any adverse reactions.
• Navigating UVB Photolight therapy box for patient’s treatment under provider supervision and instructions
• Overseeing the sterilization process for dermatological tools, ensuring compliance with proper hygiene protocols, and ensuring the office environment is always sanitized and safe for patients and staff.
• Monthly Facility Checks: to decrease risk and identify safety issues to prevent injury or harm to patients and employees. Monitoring safety activities to ensure compliance with AAD policies and OHSA
• Inventory management: oversee the office medical supplies and ensure that necessary supplies are ordered and restocked.
• Administrative support: monitoring provider incoming path/test results and tasks and work with provider to delegate or complete any urgent matters. In addition, ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Maintaining path log to ensure all patients have been communicated appropriately with their results and understanding what to expect.
• Processing prescription prior authorization for regular medication and specialty medications (biologics).

• Supported seamless transition efforts as part of the 2017 merger with Anne Arundel Dermatology.
• Supported office manager with daily operations with the following:

1) Manage the day-to-day operations of the clinical team, including directing and delegating tasks to other medical assistants to ensure a smooth workflow.

2) Weekly schedules (6 providers and 14 medical assistants), making sure the office is staffed appropriately for each provider daily and adjust as needed . In addition, updating providers with any staffing changes

3) Trained on 'Billing Lag' – ensuring the providers notes are all finalized with 48 hours, and connecting with the provider or biller when items fall off the lag beyond 5-7 days

4) Maintaining the office Compliance protocol and log

5) Pathlog audit

6) Inventory management: overseeing medical and cosmetic supplies inventory and ordering

• Medical scribing and prioritized patient needs, in addition to managing a high patient volume without compromising quality of service or patient satisfaction (e.g. worked closely with a partner, demonstrating strong teamwork to support the care of up to 65 patients in a 6-hour shift)
• Understanding use of medication to administer orally and/or inject-ables under the directions/instructions from providers. Capable of performing certain medical procedures including taking patients vitals, phlebotomy, administering subcutaneous/intramuscular injections, dressing changes and remove sutures, acne surgeries, and chemical peels.
• Clinical Administrative duties: include handling medical advice, prescription refills, and processing prescriptions Prior Authorization

• Patient Intake & History
• Pre/Post Operative Care: Provide patients with post-operative instructions, including wound care and medication management. Remove sutures and clean and dress wounds as needed. Also monitor patient recovery through post-surgery follow-up calls and document any concerns or complications, and promptly reporting findings to the surgeon.
• Administrative Duties: Answer phone calls and emails from patients to provide information about procedures, office policies, address patient concerns and provide support for scheduling, preparation, and recovery.
• Inventory Management: Order and maintain stock of medical supplies, surgical instruments and cosmetic products.
• Event planning - promoted and up-sell cosmetic products/procedures
• Contributed to promoting and performing cosmetic chemical peels on patients. Providing proper preparation, application and patient care through the procedure.