Huong Monin Heng
North Hollywood,CA
Summary
Service crew member with expertise in customer service and food safety. Recognized for reliability and punctuality, contributing to a welcoming environment that fosters customer loyalty. Passionate about tea and wants to learn in beverage preparation.
Overview
3
3
years of professional experience
Work History
Service Crew Member
SC Coffee and Donuts
Valley Village, California
01.2023 - Current
- Greeted and served guests with warmth and efficiency, fostering a welcoming environment that encouraged repeat visits.
- Prepared and served coffee and donuts to customers efficiently.
- Took orders, prepared foods and processed payments in full-service establishment.
- Operated cash register for accurate order processing and payments.
- Delivered food and drink items quickly to help minimize customer wait times.
- Maintained cleanliness and organization of service area and equipment.
- Restocked supplies and ingredients to meet customer demand promptly.
- Followed food safety guidelines to ensure product quality and safety.
- Collaborated with team members to ensure smooth service flow.
- Supported team members during busy service periods by helping with food preparation and customer orders.
- Guided customers in product selections and menu inquiries to enhance their dining experience.
- Resolved customer complaints with professionalism and empathy, ensuring satisfaction and promoting loyalty.
- Processed payment transactions using point-of-sale systems quickly and accurately.
- Stocked condiments, napkins, utensils, and other necessary items for the dining area.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Participated in team meetings to discuss operational issues or strategies for improvement.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06-2025
Bachelor of Arts - Graphic And Digital Design
California State University, Northridge
Northridge, CA05-2026
Skills
- Food safety standards
- Basic food preparation
- Menu memorization
- Food handling procedures
- Payment processing
- Inventory management
- Time management
- Team collaboration
- Reliability and punctuality
- Dependability
- Customer service
Timeline
Service Crew Member
SC Coffee and Donuts
01.2023 - Current
High School Diploma -
Birmingham Community Charter High School
Bachelor of Arts - Graphic And Digital Design
California State University, Northridge