Hureidy Esquivel
Aurora,CO
Summary
Dynamic and dedicated hospitality professional with extensive experience at La Guatemalteca Restaurant. Proven ability to excel in high-pressure environments, delivering exceptional customer service and maintaining cleanliness. Skilled in cash handling and team collaboration, consistently enhancing guest satisfaction through attentive service and effective multitasking.
Overview
4
4
years of professional experience
Work History
Waitrees
La Guatemalteca Restaurant
Aurora, CO
08.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Cashier
La Guatemalteca Restaurant
Aurora, CO
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Hinkley High School
Aurora, CO05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Cash handling
- Safe food handling
- Hospitality service expertise
- Payment processing
- Food running
- Memory retention
- Supply restocking
- High volume dining
Timeline
Waitrees
La Guatemalteca Restaurant
08.2021 - Current
Cashier
La Guatemalteca Restaurant
08.2021 - Current
Hinkley High School