Huriyyah T. Davie
Weeki Wachee,FL
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Incentive Therapy Facilitator/Vocational Rehab Specialist
Department of Veteran
04.2012 - 11.2016
- Facilitated conflict resolution while supporting management.
- Coordinated community resources and secured referrals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Mobilized case management system to document service delivery and case progress.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Administered preliminary and comprehensive vocational assessments.
- Promoted development of interviewing, resume writing and etiquette skills.
- Managed caseload of 40+ Veterans
- Assisted individuals with addressing disabilities and developing career plans.
Member Engagement Representative
Well-Care
04.2011 - 04.2012
- Answered 50+ inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Educated clients on insurance policies and procedures.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Logistics Coordinator
Metro-Logics
08.2010 - 04.2012
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Analyzed customer requirements and provided customized logistics solutions.
Research Interviewer
Nielsen Company
11.2010 - 03.2012
- Conducted telephone interviews of general population to collect data for various studies.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Maintained patience and professionalism despite negative customer interactions.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
- Trained and coached new recruiters to improve individual's interviewing capabilities.
- Created and administered pre-employment assessments to measure candidate suitability.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
- Met with hiring managers to discuss and develop job profiles and interview questions.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Stayed up-to-date with industry trends and best practices in interviewing and selection to offer updated services.
Mobile Phlebotomist
On The Go Mobile Phlebotomist
01.2008 - 05.2010
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Tracked collected 15+ specimens daily by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Food Service Specialist/Manager's Assistant
U.S. Army S
08.2001 - 08.2006
- Managed menu planning, food and supply purchases and inventory coordination.
- Maintained proper temperatures during storage, cooking and serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
MBA - Health Service Management
Keller Graduate School of Management
Atlanta, GA02.2010
Bachelor of Science - Technical Management
DeVry University
Atlanta, GA02.2009
Medical Assistant Diploma - Healthcare
Lincoln Technical Institute
Philadelphia, PA07.2006
Skills
- Patient Progress Reporting
- Complex Problem-Solving
- Admission Procedures
- Clinical Interviewing
- Caseload Management
- Improvement Strategies
- Community Relations
- Client Consultations
- Relationship Issues Management
- Comprehensive Vocational Assessments
Accomplishments
- Veterans Preference: 10–point preference based on a compensable service-connected disability of 30 percent or more
- VEOA Eligibility: Yes
- VRA Eligibility: Yes
- Schedule A Status Hire: Yes
Timeline
Incentive Therapy Facilitator/Vocational Rehab Specialist
Department of Veteran
04.2012 - 11.2016
Member Engagement Representative
Well-Care
04.2011 - 04.2012
Research Interviewer
Nielsen Company
11.2010 - 03.2012
Logistics Coordinator
Metro-Logics
08.2010 - 04.2012
Mobile Phlebotomist
On The Go Mobile Phlebotomist
01.2008 - 05.2010
Food Service Specialist/Manager's Assistant
U.S. Army S
08.2001 - 08.2006
MBA - Health Service Management
Keller Graduate School of Management
Bachelor of Science - Technical Management
DeVry University
Medical Assistant Diploma - Healthcare
Lincoln Technical Institute
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