Hurley Redd
Knightdale,NC
Summary
Dedicated production assistant and front-of-house team member with a focus on collaboration and attention to detail. Skilled in customer service and workflow management, contributing to improved efficiency and positive customer experiences in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Production Assistant
IMERYS
Youngsville, North Carolina
03.2026 - 06.2026
- Assisted production team with daily operational tasks and workflow management.
- Organized workstations and maintained a clean, safe production environment.
- Supported quality control by inspecting products during various production stages.
- Collaborated with team members to streamline processes and improve efficiency.
- Maintained a clean work environment at all times.
- Maintained communication between production staff and crew members.
- Performed general office duties such as answering phones, filing paperwork.
Front of House Team Member
Bojangles
Wendell, North Carolina
05.2025 - 01.2026
- Assisted with taking customer orders efficiently and accurately.
- Prepared food items following safety and quality standards.
- Maintained cleanliness in dining area and service counters.
- Collaborated with team members to ensure smooth operations.
- Handled cash transactions and processed payments accurately.
- Resolved customer inquiries and concerns promptly and courteously.
- Restocked supplies to support ongoing service needs efficiently.
- Maintained a professional attitude while working under pressure during peak hours.
- Operated cash registers accurately and efficiently processed payments from customers.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Worked with managers to report and resolve customer issues or concerns.
- Restocked necessary items like condiments, napkins, cutlery.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Explained menu items, took orders and delivered food courses according to instruction.
Front of House Employee
Culvers
Knightdale, NC
01.2025 - 05.2025
- Greeted customers and provided friendly service at the counter.
- Took customer orders accurately and efficiently using the point-of-sale system.
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness of dining area and ensured supplies were stocked.
- Assisted with training new staff on customer service protocols and procedures.
- Handled cash transactions and processed payments with attention to detail.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Resolved customer inquiries and complaints in a courteous manner.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Education
High School Diploma -
Knightdale Highschool
Knightdale, NC05-2025
Associate of Science - Computer Science
Wake Technical Community College
Raleigh, NC06-2026
Skills
- Data analysis
- Team collaboration
- Project management
- Customer service
- Technical troubleshooting
- Workflow optimization
- Time management
- Communication skills
- Problem solving
- Workflow management
- Food safety standards
- Cash handling
- Phone etiquette
- Money handling
- Personal hygiene
- Promoting specials
- Greeting guests
- Point of sale systems
- Training and mentoring
- Attention to detail
- Adaptability
- Health code compliance
- Goal setting
- Customer Ordering
- Team building
Timeline
Production Assistant
IMERYS
03.2026 - 06.2026
Front of House Team Member
Bojangles
05.2025 - 01.2026
Front of House Employee
Culvers
01.2025 - 05.2025
High School Diploma -
Knightdale Highschool
Associate of Science - Computer Science
Wake Technical Community College