HURMATULLAH RAHMATI

• Received and processed customer orders using Microsoft Outlook, ensuring accuracy and prompt response
• Used JDA to locate SKUs and track inventory across multiple warehouse locations
• Created and managed Kanban cards using Microsoft Excel and Word to organize material flow and support just-in-time delivery to production lines
• Delivered Kanban documents to warehouse staff and coordinated device pulling based on precise inventory data
• Trained and supported new team members on order fulfillment processes, JDA system use, and Kanban procedures
• Communicated with customers to provide clear updates on order status, item location, and shipment timing
• Maintained detailed records of order activity and inventory movement, contributing to efficient reporting and process improvement
• Promoted a collaborative, accurate, and safety-conscious work environment across warehouse and office teams
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and returns, enhancing satisfaction.
• Maintained clean and organized checkout area to promote safety and efficiency.

• Provided excellent customer service and handled cash transactions
• Assisted customers with inquiries and resolved issues efficiently
• Managed inventory and maintained clean, organized workspace
• Ensured compliance with safety regulations and company policies

Led customer relations efforts, managing communications through email and phone to address inquiries, resolve issues, and provide ongoing support, ensuring high levels of customer satisfaction.
Acted as the primary point of contact for key clients, handling product inquiries, order processing, and troubleshooting concerns, resulting in positive customer feedback and improved retention.
Collaborated with production and logistics teams to ensure timely and accurate fulfillment of customer orders, meeting specifications and expectations.
Maintained detailed records of customer interactions, improving response times and service delivery through accurate order history tracking.
Assisted in coordinating product launches and marketing campaigns, providing valuable customer insights and feedback to support the sales and marketing teams.
Trained and mentored 5 junior team members in customer service best practices, fostering a positive and productive work environment.
Effectively managed customer complaints and product issues, ensuring swift resolutions and contributing to the company’s reputation for exceptional service.
Conducted periodic supervisory checks in the warehouse office, overseeing team performance and ensuring adherence to company protocols and operational standards.