Hurum Ali
Orlando,FL
Summary
Customer Service Representative with over 5 years of experience in call center customer service, including sales, tech support, and customer care. Knowledgeable about service regulations and standards. Extremely motivated to constantly develop skills and knowledge to become a helpful representative to clients . Willing to learn with team and work hard for success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Bloom Insurance
Bloomington, IN
02.2021 - Current
Answer 20+ customer calls regarding their health insurance plan. Make requested policy changed and new account set up. Respond to questions and concerns about monthly premium and prescription medication cost. Upgrade service and offer additional service package and company new plan.
Manager
Ali's Fashion
04.2020 - 01.2021
Listen to customers' questions and concerns, and provide answers or responses. Provide information about products and services. Take orders, calculate changes, and process billing or payments. Review or make changes to customer accounts.
Customer Service Representative
Walgreens
Orlando, FL
06.2018 - 03.2020
Memorized entire line of company products and services, including prices and special discounts. Provide basic technical support for clients on wide range of company products, resolving issues. Remained courteous and clam, even during moments of customer dissatisfaction.
Customer Service Representative
Customer Service Clerk
Kissimmee, United States
04.2018 - 06.2018
- Developed highly empathetic client relationships and earned reputation for exceeding goals. Listen to customers' questions and concerns, and provide answers or responses. Helping them find their best outfit. Improve sales abilities and product knowledge on continuous basis to provide best service for customer.
Education
B.A - English Literature
Leading University
12.2016
High school diploma - Science
Kanaighat Degree College
03.2012
Skills
- Claims Information Gathering
- Microsoft office and Google workplace
- Retail store support
- Money handling abilities
- Computer proficient
- Training development aptitude
- Creative writing
- Multiple work handling capacity
- Advertising
Certification
Licensed Health Insurance Agents
Languages
English
Full Professional
Timeline
Health Insurance Agent
Bloom Insurance
02.2021 - Current
Manager
Ali's Fashion
04.2020 - 01.2021
Customer Service Representative
Walgreens
06.2018 - 03.2020
Customer Service Representative
Customer Service Clerk
04.2018 - 06.2018
B.A - English Literature
Leading University
High school diploma - Science
Kanaighat Degree College