Husam Mafargeh

• Streamlined dispatch processes, resulting in increased customer satisfaction.
• Enhanced communication between drivers and dispatchers by implementing reliable mobile communication systems.
• Designed custom routes for special deliveries, ensuring timely arrival and top-notch service.
• Proactively identified potential bottlenecks in daily operations through thorough route analysis and made necessary adjustments accordingly.

Three-year experience as an operations manager for an Amazon Delivery Service Provider (DSP). This Job included hands-on management of on-site operations, fleet maintenance of up to fifty vehicles, and team management of over a hundred personnel tasked with delivering Amazon's routes.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Established positive and effective communication among unit staff and organization leadership, and reducing miscommunications
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position
• Analyzed and reported on key performance metrics to senior management.
• Trained and guided team members to maintain high productivity and performance metrics throughout their tenure.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Issued Corrective Actions, final warnings, terminations
• Logistical planning of up to fifty or more route assignments across suburbs in the northeast Ohio region
• Dispatching: responding to on-the-road calls, tracking route progress and coordinating over-the-road task assignment. Efficiency in problem-solving emergency calls including injury/accidents reporting.

• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
• Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
• Answered customer questions and provided detailed product information.
• Greeted customers and directed to requested products.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.