Huseyin Cali
Garland,TX
Summary
Dynamic and adaptable professional with a proven track record at Uber, enhancing customer satisfaction through exceptional service and punctuality. Skilled in customer service and efficient driving, I excel in high-pressure environments, demonstrating strong problem-solving abilities and a commitment to excellence. Achieved consistent positive feedback for outstanding performance and reliability.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber
02.2025 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Baking Assistant and Head Mixer
Crumbl Cookies
11.2023 - 10.2024
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
Produce Manager
Giant Food Stores
10.2023 - 11.2023
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
Customer Service Manager
Akademi Denizcilik
03.2017 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Open Education High School
Instanbul, Turkey 06.2019
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Vehicle maintenance
- Route planning
- Tech-savviness
- Efficient driving
- Map reading
- Time management
- Passenger transportation
- Customer engagement
- Schedule management
- Customer service
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Cultural awareness
- Stress management
- Communication
- Navigational tools
- Local trends
- Hospitable
- Wheelchair assistance
- Customer feedback management
- Dependable and trustworthy
- Dependable and reliable
- Communication and interpersonal skills
- Effective communication skills
- Defensive driving practices
- Efficiency and time management
- Passenger safety
- Attention to detail
- Customer relationships
- Customer-oriented
- Valid Driver's license
- Customer support
- Fluent in english
- State Driver's license
- Behavior management
- Proficient in Microsoft office
- Strong working relationships
- Schedule coordination
- Safe driving practices
- Service calls
- Billing statements
- Document management
- Google maps
- Report preparation
- Inventory systems
- Customer retention
- Inventory management
- Ability to lift 50 pounds
Languages
English
Professional Working
Turkish
Native or Bilingual
Timeline
Uber Partner
Uber
02.2025 - Current
Baking Assistant and Head Mixer
Crumbl Cookies
11.2023 - 10.2024
Produce Manager
Giant Food Stores
10.2023 - 11.2023
Customer Service Manager
Akademi Denizcilik
03.2017 - 09.2023
High School Diploma -
Open Education High School
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