HUSEYIN KISACIK
Revere,MA
Summary
Dedicated hospitality professional with over 20 years of experience in the tourism and hospitality sectors. Proven track record of delivering exceptional guest service while exceeding revenue targets and upholding corporate branding standards. Skilled problem-solver with a guest-centric approach and a knack for leadership. Successful management background in esteemed hotels and resorts
Overview
24
24
years of professional experience
Work History
Night Operations Manager
Newbury Boston Hotel
02.2023 - Current
- Managing and streamlining day-to-day hotel operations by effectively managing front desk, housekeeping, F&B, maintenance, guest experience and lost prevention staff.
- Evaluating and promptly resolving any operational and guest related issues in hotel while maintaining high level of professionalism and reducing guest complaints by ensuring guest satisfaction
- Providing personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at hotel.
- Ensuring seamless event coordination for conferences, meetings, and weddings by working closely with sales and banquets team
- Handling emergency situations calmly and professionally, prioritizing guest and employee safety at all times.
- Analyzing and evaluating business data and promotions to identify opportunities for improvement, and developing and implementing new strategies to increase occupancy.
- Ensuring proper end-of-day procedures are handled accordingly by reviewing all guest rates and adjustments for day.
- Addressing employee concerns proactively through open communication channels, fostering positive work environment within hotel team.
- Improving overall efficiency with regular evaluations of staff performance and targeted training programs.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
Front Office Manager
Newbury Boston Hotel
08.2022 - 02.2023
- Oversaw and supported Front Office including Front Desk, Bell/Door, Guest Experience and Concierge employees
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Used industry expertise, customer service skills and analytical nature to enhance guest satisfaction by efficiently managing front office operations and addressing guest concerns promptly, and resolving guest complaints professionally while maintaining positive relationships with guests for future business opportunities.
- Conducted regular staff evaluations, improved employee performance and team cohesion by providing constructive feedback and identifying opportunities for professional growth.
Assistant Restaurant General Manager
Wendy’s
05.2021 - 08.2022
- Oversee and support operations of 15 restaurants in region to ensure profitability and guest satisfaction
- Streamlined daily operations by efficiently managing staffing levels, inventory control, waste reduction, product quality while increasing sales by promoting specials and upselling menu items to guests
- Provided support during staff shortages by stepping in to fill various roles as needed within establishment.
- Addressed customer complaints promptly by providing appropriate resolutions that upheld company's reputation for excellent service standards.
- Developed high-performing team through effective open communication among employees, recruitment, training, performance evaluations and professional development plans.
- Adhered to food safety regulations meticulously while maintaining high standards of cleanliness and consistently passing health inspections with top scores.
- Achieved sales targets consistently by employing persuasive sales techniques and building strong relationships with customers
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Covid Task Force Member
RI Department of Health
01.2021 - 06.2021
- As member of COVID Task Force, traveled to different regions of the state, effectively communicating vital information to communities
- Collecting data regarding Covid-19 for government use
- Investigating proper usage of the state and federal regulations on Bars, Restaurants, and other related businesses
- Championed process improvements that led to increased efficiency in task force operations within organization.
Restaurant Manager
Golden Crust Pizza
12.2018 - 01.2021
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring and managing payroll, schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with local health department regulations through regular facility inspections.
- Oversaw food preparation and monitored safety protocols by verifying prepared food met standards for quality and quantity before serving to customer
Front Office Manager / Assistant Front Office Manager
Gonen Hotel
08.2017 - 05.2018
- Successfully led front of house team by effectively managing daily operations, room inventory to maximize occupancy rates and revenue generation, developing adequate communication channels within team to improve decision-making process and problem-solving abilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained positive guest relations by addressing concerns and missed opportunities head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Director of China Operations
TF Global Markets (AUST) Ltd.
06.2016 - 06.2017
- Opened new offices in China, by developing high performing Sales, Customer Support, Marketing, HR and IT departments, and hiring members and developing KPIs
- Oversaw operations and provided corrective feedback to organizational leadership and board of directors to achieve daily and long-term goals.
- Secured key partnerships that contributed to company's overall growth strategy and market reach.
- Increased company revenue by streamlining processes and implementing sales and marketing strategies and confidently giving interviews to TV channels, financial media and news agencies about financial market and promote business
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
China Operations Manager
GKFX Financial Service
04.2013 - 06.2016
- Managed day to day office operations while scheduling appointments with clients to secure future business.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Guest Relations Manager / Assistant Guest Relations Manager
InterContinental Hotels&Reserts
11.2010 - 04.2013
- Monitored and oversaw Guest Relations personnel for efficiency and accuracy of response to guest complaints.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
Front Office Supervisor / Night Auditor
Swissotel Bosporus
07.2008 - 08.2009
- Accomplished average of 300 check out and check in during duty hours and coordinated billing with accounting
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat guests through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
Acting Front Office Manager / Night Manager / Night Auditor
Mandarin Oriental Hotels&Reserts
09.2005 - 02.2008
- Supervised and oversaw all hotel operations during night shift as Night manager
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Room Service Supervisor
Swissotel Bosporus
07.2000 - 08.2002
- Assist all aspects of daily operation of hotel’s Room Service operation
- Enhanced guest satisfaction by promptly addressing and resolving room service complaints and concerns.
- Streamlined room service operations for increased efficiency by implementing new procedures and protocols.
- Implemented staff incentive programs that recognized exceptional performance, boosting employee morale and productivity.
- Maintained high standards of cleanliness, hygiene, and presentation in all areas of hotel.
Education
MBA - Hospitality Management
Johnson & Wales University
Providence, RI05.2020
Bachelor - Hospitality Management
Johnson & Wales University
Providence, RI05.2008
Skills
- Brand Management
- Decision-making
- Financial Management
- Food and Beverage Management
- Front office operations
- Guest Relations
- Hotel Management
- Interviewing and Hiring
- MS Office
- Opera
- Payroll and budgeting
- Problem Resolution
- Sales and Marketing
- Salesforce
- Scheduling, Training and Development
- Team Management
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Night Operations Manager
Newbury Boston Hotel
02.2023 - Current
Front Office Manager
Newbury Boston Hotel
08.2022 - 02.2023
Assistant Restaurant General Manager
Wendy’s
05.2021 - 08.2022
Covid Task Force Member
RI Department of Health
01.2021 - 06.2021
Restaurant Manager
Golden Crust Pizza
12.2018 - 01.2021
Front Office Manager / Assistant Front Office Manager
Gonen Hotel
08.2017 - 05.2018
Director of China Operations
TF Global Markets (AUST) Ltd.
06.2016 - 06.2017
China Operations Manager
GKFX Financial Service
04.2013 - 06.2016
Guest Relations Manager / Assistant Guest Relations Manager
InterContinental Hotels&Reserts
11.2010 - 04.2013
Front Office Supervisor / Night Auditor
Swissotel Bosporus
07.2008 - 08.2009
Acting Front Office Manager / Night Manager / Night Auditor
Mandarin Oriental Hotels&Reserts
09.2005 - 02.2008
Room Service Supervisor
Swissotel Bosporus
07.2000 - 08.2002
MBA - Hospitality Management
Johnson & Wales University
Bachelor - Hospitality Management
Johnson & Wales University
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