Husham Hashem

Dispatcher

Towing Company

01.2020 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Answered phone calls and responded to customer emails.
Promoted teamwork among colleagues by proactively assisting others when needed.
Scheduled and organized delivery routes.
Monitored vehicle locations to coordinate timely arrivals.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Assisted in resolving customer complaints and grievances.
Scheduled deliveries and pickups according to customer needs.
Preserved accurate records of dispatched orders, deliveries and receipts.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Generated reports to track deliveries and maintain proper records and documentation.
Tracked and monitored vehicle performance and maintenance.
Analyzed customer feedback and provided solutions to improve customer service.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Received new orders, prepared documentation, and assigned personnel.
Provided customers with information on products and services.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Processed invoices and payments for dispatched orders to provide proof of transaction.