Hussain Alhashim
Huntsville
Summary
Experienced Operations and Systems Engineer with proven expertise in project management, quality assurance leadership, and cross-functional team coordination. Demonstrated success in implementing comprehensive project roadmaps, managing automated testing initiatives, and leading quality improvement projects across multiple operational areas. Strong background in system engineering with a focus on operational efficiency, process optimization, and strategic project execution. Proven track record of achieving organizational goals through effective communication, stakeholder management, and data-driven decision making.
Overview
12
12
years of professional experience
Work History
Technical Manager
Hexagon PPM
Madison
01.2020 - Current
- Provide quick product support with minimal development disruption.
- Track the effectiveness of all activities stemming from customer interactions.
- Serve as a member of the Change Control Board (CCB) for new software implementation supporting the Design and Visualization Solution department.
- Coordinate and manage the activities of the support function to ensure efficient company solutions.
- Work alongside other managers to oversee department operations, ensuring results in costs, methods, and employee management.
- Develop the support department’s schedule and technical requirements as necessary.
- Ensure that technical and administrative activities align with schedules and requirements.
- Frequently interact with customer representatives regarding projects, operational decisions, scheduling, and contractual clarifications.
- Recommend new administrative procedures and technical directions for assigned activities.
- Interpret and administer company policies effectively.
- Maintain proper staffing and training levels to meet short- and long-term objectives of the Support department.
Test Engineer
Leidos, MFSC
Huntsville
08.2019 - 12.2019
- Working with the NASA (NEST) program.
- Providing one-stop information technology services to NASA end users.
- Working closely with the Project Manager to define the stories for EUSO program.
- Supporting the development of acceptable test plans.
- Developing automated test scripts.
- Executing manual test as directed by Senior Test Engineers in support of development.
- Executing integration and system tests.
- Maintaining test documentation.
- Supporting the setup and maintenance of test environments.
Scrum Master and Quality Assurance Lead
Hexagon PPM
Madison
09.2018 - 07.2019
- Communicate with development teams to finalize software requirements and designs.
- Provide third line support to troubleshoot and resolve complex technical issues.
- Provide first line and second line technical support to internal and external customers for several product lines.
- Create and execute automated and manual procedures and test scenarios based on software architecture.
- Supervise and facilitate a team of eight engineers responsible for quality assurance and development of our 3D modeling product lines.
- Received extensive training in Scrum/Agile Project Management Methodology that was developed to address and alleviate dynamic customer requirements.
- Responsible for testing all Smart 3D, Smart P&ID and SmartSketch disciplines, applications, and integrated workflows.
- Conduct monthly cross-functional status meetings, and deliver team progress reports to management and relevant stakeholders.
- Serve as point of contact between our corporate office and QA teams in Hampton, Virginia, and Hyderabad, India.
- Define and configure test environments, including servers, clients, and data sets, to monitor performance tests and identify application bottlenecks.
Quality Assurance and Co-Scrum Master
Hexagon PPM
Madison
06.2013 - 08.2018
- Created and executed automated and manual procedures and test scenarios based on software architecture.
- Point of Contact between the Scrum Master and my teammates.
- Defined and configured test environments, including servers, clients, and data sets, for monitoring performance tests and identifying application bottlenecks.
- Performed some activities at customer sites to analyze data and communicate test results with multiple organizational levels.
- Wrote technical documents and instructions, and developed customer support training materials.
- Communicated directly with customers and supported our customer representatives.
- Ran queries on both Oracle and MSSQL to troubleshoot and resolve internal customer issues.
- Worked closely with development teams to finalize software designs and requirements.
- Defined a baseline set of test data and test cases used to verify that software requirements and objectives were met for each release.
Education
Six Sigma Green Belt -
03.2019
Agile Project Management -
03.2019
Bachelor of Science - Electrical Engineering
University of Alabama-Huntsville (UAH)
Huntsville, Alabama05.2013
CompTIA Network+ -
11.2004
Skills
- Windows Server 2019
- Microsoft Azure
- Citrix Systems
- Microsoft O365 Admin
- Microsoft Windows 10
Timeline
Technical Manager
Hexagon PPM
01.2020 - Current
Test Engineer
Leidos, MFSC
08.2019 - 12.2019
Scrum Master and Quality Assurance Lead
Hexagon PPM
09.2018 - 07.2019
Quality Assurance and Co-Scrum Master
Hexagon PPM
06.2013 - 08.2018
Six Sigma Green Belt -
Agile Project Management -
Bachelor of Science - Electrical Engineering
University of Alabama-Huntsville (UAH)
CompTIA Network+ -
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