Hussain Mustful
Dearborn Heights
Summary
Compassionate Public Health student pursuing Pre-Physical Therapy at the University of Michigan-Dearborn, with experience in healthcare support, patient communication, and team leadership. Proficient in administrative tasks, scheduling, billing management, and patient care in fast-paced environments. Certified in CPR, CNA, AED, First Aid, and OSHA, with strong bilingual communication skills in English and Arabic.
Overview
5
5
years of professional experience
Work History
Manager Customer Service
VITAstir
Birmingham
10.2023 - Current
- Managed high-volume phone calls, delivering professional customer support to enhance client satisfaction.
- Assisted customers through real-time live chat support.
- Resolved customer concerns and inquiries.
- Coordinated patient appointments efficiently.
- Communicated with patients and staff through email correspondence.
- Followed up with patients regarding services and payments.
- Updated patient payment methods and managed billing information.
- Processed and sent prescription requests.
- Entered and maintained accurate patient records in the system.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Led team by training new employees, supporting staff, and optimizing daily workflow.
ClickList/Pickup
Kroger
Dearborn
01.2023 - 09.2023
- Selected and prepared online customer orders for pickup, ensuring accuracy and timely service.
- Collaborated with staff and customers to verify order details, enhancing order accuracy and satisfaction.
- Brought completed orders to customers' vehicles in a timely and professional manner.
- Retrieved products from various departments throughout the store.
- Assisted with resolving order issues and substitutions.
- Maintained organized staging areas for pickups.
- Worked in a fast-paced environment while meeting productivity goals.
- Followed safety and store procedures.
- Delivered friendly customer service to create a positive shopping experience.
Nursing Assistant
Forest Estate Senior Residence
Riverview
09.2022 - 06.2023
- Provided compassionate care to senior residents by assisting with activities of daily living, including bathing, feeding, grooming, dressing, and mobility support.
- Took and recorded vital signs accurately.
- Monitored residents' comfort and well-being.
- Collaborated with nursing staff to ensure quality patient care and support.
- Prepared and served nutritious meals tailored to residents' dietary needs.
- Maintained clean bedding to ensure residents' comfort and hygiene.
- Organized and cleaned residents' rooms to improve safety and overall living conditions.
Nursing Assistant
Edsel Estate Senior Residence
Trenton
09.2022 - 06.2023
- Assisted senior residents with activities of daily living by providing compassionate personal care, including bathing, feeding, changing beds, dressing, and mobility support.
- Monitored and documented residents' vital signs to ensure health stability.
- Monitored residents' well-being, promptly reporting concerns to nursing staff to ensure timely interventions.
- Collaborated with healthcare team members to deliver comprehensive care and support in nursing home setting.
- Prepared and served meals tailored to residents' dietary needs, enhancing their nutritional intake.
- Cleaned and maintained residents' rooms to promote a safe and comfortable environment.
Cashier & Barista
Brome Modern Eatery
Dearborn
04.2021 - 12.2022
- Processed cash and credit card transactions accurately, enhancing customer satisfaction through attentive service.
- Managed customer orders efficiently, contributing to a streamlined service experience.
- Delivered friendly and attentive service, ensuring a positive dining experience for customers.
- Resolved customer concerns professionally.
- Communicated effectively with staff to ensure smooth daily operations.
- Operated effectively in a high-pressure, fast-paced setting to meet customer demands.
- Followed food safety and sanitation guidelines.
Education
Bachelor's degree - Public Health with a Pre-Physical Therapy track
University Of Michigan Dearborn
Dearborn05-2028
Diploma - general and Advanced Placement (AP) coursework
Annapolis High School
Dearborn Heights05-2023
High school coursework - general high school coursework
Henry Ford College (Dual Enrollment/Early College)
Dearborn05-2023
Skills
- Customer Service
- Billing and Account Management
- Payment Processing
- Cash Handling
- Prescription Processing
- Live Chat Support
- Phone Etiquette
- Email Communication
- Appointment Scheduling
- Data Entry
- Order Fulfillment
- Online Order Processing
- Inventory Retrieval
- Microsoft Office
- POS System Operation
- Team Leadership
- Team Collaboration
- Training and Mentoring
- Administrative Support
- Workflow Coordination
- Multitasking
- Time Management
- Problem Solving
- Conflict Resolution
- Organization Skills
- Attention to Detail
- Fast-Paced Work Environment
- Customer Satisfaction
- Reliability
- Adaptability
- Professionalism
- Active Listening
- Communication Skills
- Reliability
- Active Listening
Awards
- Honor Roll student
- CPR Certified
- Certified Nursing Assistant
- AED Certified
- First-AID Certified
- OSHA Certified
Languages
- English
- Arabic
- English
Timeline
Manager Customer Service
VITAstir
10.2023 - Current
ClickList/Pickup
Kroger
01.2023 - 09.2023
Nursing Assistant
Forest Estate Senior Residence
09.2022 - 06.2023
Nursing Assistant
Edsel Estate Senior Residence
09.2022 - 06.2023
Cashier & Barista
Brome Modern Eatery
04.2021 - 12.2022
Bachelor's degree - Public Health with a Pre-Physical Therapy track
University Of Michigan Dearborn
Diploma - general and Advanced Placement (AP) coursework
Annapolis High School
High school coursework - general high school coursework
Henry Ford College (Dual Enrollment/Early College)