Hussam Al Saeh

As Operations Manager at GBM since January 2022, I have successfully led Project Sila, a major initiative to integrate all public transport systems into a cohesive platform. My role involves overseeing IT infrastructure and managed services for the Ministry of Transport, ensuring operational excellence and enhancing user accessibility. I collaborate closely with stakeholders to align technology initiatives with strategic objectives, while managing a multidisciplinary team focused on delivering innovative solutions.

Key Areas:

• Successfully spearheaded Project Sila, improving public transport integration and user experience across multiple systems.
• Established and maintained a robust IT infrastructure and managed services for the Ministry of Transport, achieving a high level of service reliability.
• Developed and implemented key performance indicators (KPIs) to track project success and operational efficiency, facilitating data-driven decision making.
• Fostered strong collaboration with government entities and internal stakeholders, enhancing communication and alignment on technology initiatives.
• Managed project budgets effectively, ensuring financial sustainability and accountability throughout all phases of implementation.
• Led a team of professionals in delivering innovative technology solutions that drive operational efficiency and meet evolving business needs.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

As Assistant Infrastructure Manager at Qatar Navigation (Milaha), I was responsible for the planning, implementation, and management of critical IT infrastructure initiatives that supported the company’s strategic objectives. My role involved leading teams to enhance network, data center, and telecommunications operations, ensuring high availability and reliability. I collaborated with cross-functional teams to drive technological advancements and optimize resource utilization, contributing to operational excellence across the organization.

Key Areas:

Milaha Logistic City (2017-2018)

• Designed and implemented the entire infrastructure for the Logistic City, featuring two data centers to support advanced logistics operations.
• Successfully deployed HP switches and Aruba wireless technology in the warehouse, enhancing connectivity and operational efficiency.
• Achieved zero downtime during the office relocation, ensuring uninterrupted access to critical applications and services.
• Integrated high-level technology solutions, contributing to the development of an intelligent warehouse.

Ain Khaled Building (Milaha HQ) (2014)

• Led the design and implementation of infrastructure for the Ain Khaled building, including a main data center to support corporate operations.
• Managed and maintained the Doha Port TOS (Jade) system infrastructure with zero downtime, ensuring seamless operations.
• Implemented HP switches and Aruba wireless technology throughout the office, improving network performance and reliability.
• Successfully migrated over 200 servers and network devices from Al Jazeera Tower to the Ain Khaled building with minimal disruption.
• Designed and deployed Microsoft Azure Cloud solutions, migrating 50% of the workload to Azure IaaS for enhanced scalability and efficiency.
• Implemented Citrix Cloud solutions for server-client applications, improving accessibility and performance.

Doha Port Infrastructure (2012-2015)

• Developed the design for the comprehensive Doha Port network infrastructure, connecting all port facilities into a unified network.
• Overcame significant challenges to implement an Aruba wireless solution for external connectivity across the port.

Al Jazeera Tower (Milaha Building) (2010)

• Designed the infrastructure for the Al Jazeera Tower, enhancing operational capabilities.
• Implemented HP switches and Aruba wireless technology in the office, improving connectivity and user experience.
• Assisted in procurement and tender processes for infrastructure projects, ensuring cost-effective solutions.
• Established multi-site network connectivity between branch offices and Milaha HQ, enhancing communication and collaboration.
• Built and optimized a new helpdesk team and system, improving service delivery and support for end-users.

Communication Technology

• Implemented a VOIP telephony system (AVAYA), establishing connections between branch offices in Qatar, Dubai, India, Saudi Arabia, and Singapore.
• Integrated Skype for Business with the AVAYA PBX, leading to substantial financial savings for the company.
• Achieved Skype for Business federation with partner companies, enhancing communication capabilities.
• Implemented RightFax and EasiSMS solutions, streamlining communication processes.
• Successfully managed the merging of four domains and their related services (qship.com, haluloffshore.com, halulunited.com, qterminals.com).

As a Computer Engineer at Petra Navigation, I was responsible for providing technical support and solutions for the company's IT infrastructure, primarily focused on the shipping and trading sectors. My role involved managing network administration, hardware procurement, and user training, ensuring seamless operations and effective communication across all departments.

Key Areas:

• Delivered comprehensive technical support for PCs and local area networks (LAN), ensuring high availability and performance of IT systems.
• Managed the procurement process for all computer-related items, optimizing costs while meeting organizational needs.
• Provided training and support on Microsoft Office products, enhancing staff productivity and proficiency.
• Successfully set up new sites, including installation and configuration of operating systems, servers, PCs, printers, and network infrastructure.
• Led network administration efforts, including cabling and maintenance, to ensure robust and reliable connectivity.
• Administered communication solutions, including Microsoft Exchange Server and SMTP solutions, to streamline inter-branch communication.