Hussein Al-baaj
San Diego,CA
Summary
Dynamic and results-driven professional with 9+ years of experience in sales, client relationship management, and operations across banking, retail, and HR sectors. Proven track record of exceeding sales targets, fostering strong client relationships, and delivering award-winning customer experiences. Skilled in driving digital adoption, mentoring teams, and optimizing operational efficiency. Seeking to apply expertise in sales, finance, and leadership to contribute to a high-growth, performance-oriented organization.
Overview
11
11
years of professional experience
Work History
Client Relationship Consultant IV
US Bank
San Diego, California
05.2021 - Current
- Provide expert guidance on deposit products, lending, and digital solutions for both business and personal clients
- Cultivate long-term client relationships through proactive outreach via in-person, phone, and virtual interactions
- Collaborate with internal teams (Small Business, Wealth Management) to deliver comprehensive financial solutions
- Lead sales initiatives to drive year-over-year growth and client satisfaction
Customer Service Representative (Hybrid)
Bank of America
San Diego, California
02.2017 - 03.2019
- Opened and managed banking accounts, loans, and credit products tailored to client needs
- Delivered financial advisory services to both retail and corporate clients, driving client satisfaction
- Provided coaching and administrative support to promote digital product adoption
- Played an instrumental role in community outreach programs to expand the bank’s market presence
Assistant Manager / Leads Sales Representative
Sprint by Experts Choice
San Diego, California
05.2014 - 02.2017
- Led onboarding and training for new hires, focusing on sales and customer service excellence
- Managed scheduling, tracked KPIs, and supported team development to meet performance goals
- Promoted company offerings using solution-based selling techniques to meet customer needs
- Delivered exceptional service and ensured a seamless customer experience in both sales and post-sale interactions
Education
High School Diploma -
Valhalla High School
El Cajon, CASkills
- Leadership & Team Management
- Sales & Customer Service
- Digital Adoption
- Technical Proficiency
- Public Speaking & Presentation Skills
- Languages: Bilingual (English & Arabic)
Accomplishments
- 2022 & 2023 Legends of Possible Award Winner (Top recognition for exceeding performance goals)
- Top Performer in credit card sales for 4 consecutive years
- Spearheaded digital transformation initiatives, increasing adoption of U.S. Bank’s digital tools among clients
- Recognized for superior client engagement and sales performance in credit cards, total needs met, and co-browsing
- 2023 Thank A Banker Spot Award for exceptional customer service
- Kearny Mesa & Morena Credit Card Champion
- Top Performer (Total Needs Met and Credit Card Production) in Coastal/Central District for multiple years
- 2023 Co-Browse Leader
- 2022-2023 Kearny Mesa Digital and Sales Campaign Winner
Timeline
Client Relationship Consultant IV
US Bank
05.2021 - Current
Customer Service Representative (Hybrid)
Bank of America
02.2017 - 03.2019
Assistant Manager / Leads Sales Representative
Sprint by Experts Choice
05.2014 - 02.2017
High School Diploma -
Valhalla High School
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